Night Auditor

Employee Benefits and Perk Package:

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  •    Cross training and Advancement opportunities
  
  
  •    Medical, Dental, & Vision Insurance coverage (full time only)
  
  
  •    Health & Flexible Savings Accounts (full time only)
  
  
  •    401K with 6% match (full time only)
  
  
  •    Life Insurance (full time only)
  
  
  •    Long term Disability (full time only)
  
  
  •    Accident Insurance, Hospital Indemnity Insurance, and Critical Insurance (full time only)
  
  
  •    Generous paid time off, up to 128 hours after 90 days (full time only)
  
  
  •    Employee Discounts on merchandise, meals, fuel, rooms, & golf course
  
  
  •    Exclusive employee discounts through Perkspot
  
  
  •    Tuition Reimbursement Program; Up to 75% reimbursement (full time only)
  
  
  •    Employee Assistance Program through Headspace
  
  
  
  

TITLE:  Night Auditor

DEPARTMENT:  Front Desk

REPORTS TO: Front Office Manager

PAY:  Hourly Non-exempt; $15-$17/hr depending on experience; $500 Sign-on Bonus, $250 after 60 days full time and $250 after 90 days full time

Overview:

Night Auditor is responsible for providing a memorable welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Night Auditor makes the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities and services to them. Night Auditor is also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Night Auditor works closely with all hotel departments especially Housekeeping and Accounting team.

Supervisory Responsibility:

The Night Auditor forms part of the Rooms Management team and assists in supervising the hotel’s front desk/gift shop departments and the arrival/departure experience.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Balancing the accounts from day shift


• Managing front desk activity and handling guest check-ins and check-outs


• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference


• Handling customer requests and complaints and directing other employees or departments accordingly


• Managing and updating all official documentation pertaining to the role


• Ensuring that all end-of-day activities have been successfully executed by employees in all departments


• Answering calls and queries related to potential booking.


• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records


• Maintaining a clean workstation as well as assisting in maintaining cleanliness around the public areas


• Communicating well with other departments


• Closing out Gift Shop register


• Completing other tasks as assigned by Front Office Manager

Competencies:

• Opera PMS experience preferred


• Excellent customer service skills


• Ability to multi-task and work in a fast-paced environment

Work Environment: This job operates in a professional environment. This role routinely uses standard office equipment as well as equipment generally found in Hotels and Resorts.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to write, read, and see; sit; walk; stand for prolonged periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.