Night Auditor

Join our dynamic team as a full-time Night Auditor! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. Weekend availabiltiy is required.

A LITTLE ABOUT US

Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

WHAT WOULD YOU DO AS A NIGHT AUDITOR

As a Night Auditor you'll be responsible for the audit, preparation and posting of all revenue activity from PMS, POS and all other ancillary revenue systems as of the end of the day. Conduct all system backup and roll over functions for new day, week, month and year. Also responsible for operating the front desk overnight and conducting all front desk functions.

ESSENTIAL FUNCTIONS:

Anticipate guests' needs, respond promptly and acknowledge all guests, however busy andwhatever time of the shift

Maintain positive guest relations at all times

Resolve guest complaints, ensuring guest satisfaction

Uphold all Service Standards

Maintain professional relationships with all coworkers

Follow checklists and standard operating procedures

Exercise discretion and authority to resolve guest complaints

Balance various point of sale systems to the PMS system including POS, call accounting, along withmanually posted revenue including laundry/valet, parking, transportation, postage, etc.

Responsible for the safekeeping of all guest related posting backup, accounting records, and theaccounting office

Prepares F&B summary report - audit all cashier work and compile information for the F&Bsummary report

Review and reconcile all PMS transactions daily

Audit front desk agent's daily work - sort and compile cashier backup including all types of guestrevenue postings, guest account payment postings, paid outs and all other cashier transactions

Balance and transmit credit card batches on a nightly basis to the credit card companies

Perform maintenance tasks of the network back up and PMS back up

Perform system maintenance functions for the PMS system

Responsible for taking appropriate action during instances of system(s) equipment failure tominimize financial losses and guest inconveniences

Ensure all reports and nightly emails are accurate and distributed on a nightly basis

Maintains a safe, clean, organized, and well stocked work area

Verify all cashier postings and sort, compile and organize all cashier work for the income auditor

Maintain computer security

The Madrona is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible full time employees:

Health: Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation,

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21

Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.