Night Auditor

As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!
 

RESPONSIBILITIES
 

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.


• Book guest hotel reservations.


• Register guests to the hotel, verifying reservation, personal information and securing payment information.


• Answer and route calls as appropriate; take guest messages with accuracy.


• Promote the brand loyalty program and provide recognition and benefits to all present members.


• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.


• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.


• Responsible for cash drawer contents and transactions during shift.


• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.


• Process all market and retail transactions for the guests.


• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.


• Maintain appropriate market inventory levels, restocking when necessary.


• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS
 

• High School Graduate or GED required.


• Knowledge of front desk operations and procedures, guest services and hotel services.


• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.


• Able to work independently and desire to participate as part of a team.


• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.


• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.


• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.


• Demonstrate genuine care for customers and employees.


• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.


• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual


• Access 50% of your wages prior to payday


• Discount program for car rentals, travel, entertainment, etc.


• Hotel Discounts Worldwide


• Health Insurance 


• Dental Insurance 


• Vision Insurance


• Basic Life/AD&D and Supplemental Life Insurance


• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal  


• Employer Sponsored Long-Term Disability Coverage 


• 401(k) with immediate match


• Double Time for Holidays Worked


• Health Savings Account 


• Employee Assistance Program (EAP) 


• Dependent Care FSA