H

Night Auditor

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Job Description - Night Auditor



As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!
 


RESPONSIBILITIES
 



  • Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.

  • Book guest hotel reservations.

  • Register guests to the hotel, verifying reservation, personal information and securing payment information.

  • Answer and route calls as appropriate; take guest messages with accuracy.

  • Promote the brand loyalty program and provide recognition and benefits to all present members.

  • Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.

  • Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.

  • Responsible for cash drawer contents and transactions during shift.

  • Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.

  • Process all market and retail transactions for the guests.

  • Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.

  • Maintain appropriate market inventory levels, restocking when necessary.

  • Handle confidential information, including guest records, with a high degree of integrity.


QUALIFICATIONS
 



  • High School Graduate or GED required.

  • Knowledge of front desk operations and procedures, guest services and hotel services.

  • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.

  • Able to work independently and desire to participate as part of a team.

  • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.

  • Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

  • Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

  • Demonstrate genuine care for customers and employees.

  • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.

  • Able to work in a fast-paced environment.


BENEFITS



  • PTO with immediate accrual

  • Access 50% of your wages prior to payday

  • Discount program for car rentals, travel, entertainment, etc.

  • Hotel Discounts Worldwide

  • Health Insurance 

  • Dental Insurance 

  • Vision Insurance

  • Basic Life/AD&D and Supplemental Life Insurance

  • Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal  

  • Employer Sponsored Long-Term Disability Coverage 

  • 401(k) with immediate match

  • Double Time for Holidays Worked

  • Health Savings Account 

  • Employee Assistance Program (EAP) 

  • Dependent Care FSA




Original job Night Auditor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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