Night Auditor, $24/hr DOE, Full-time

Description

Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. Grand Colorado on Peak 8 seeks a Night Auditor, $24 - $27.63/hr DOE, Full-time. This position verifies and processes folio charges, calculations, and room postings that pertain to daily business transactions within the Breckenridge Grand Vacations Resort Properties. The application window closes on May 22, 2025.

In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized us as a national top workplace! BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our three-decade history of success, here www.breckenridgegrandvacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age. This position also includes BGV's Total Compensation package:

• Group life insurance
• Health, vision, and dental insurance plans
• Retirement plan
• Twice yearly bonus
• Employee recruiting bonus
• Tuition reimbursement program
• Professional development
• Employee Wellness programs to support physical and mental health
• Sustainability programs to support the health of the planet
• BGV’s unique FUN benefits include programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party.

SUMMARY: This position verifies and processes folio charges, calculations, and room postings related to daily business transactions within the Breckenridge Grand Vacations Resort Properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Included but not limited to:

• Perform daily night auditor tasks:
• Verify accuracy of guest folios and audit rate builder calculations to ensure proper charges.
• Check entries for proper accounting codes and correct errors or list discrepancies for adjustment.
• Investigate accounts that have been overcharged or are out of balance at month end.
• Process credit card refunds for the Owner Relations and Guest Services staff.
• Process and apply rate builder financials to all reservations.
• Assist with all front desk procedures:
• Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions.
• Inform guests and owners of important information on the resort and ensure they visit the concierge desk.
• Act as resort telephone operator and answer the switchboard phone as needed.
• Respond to guest and owner questions, concerns and inquiries regarding reservations and use of ownership. Resolve problems as they arise.
• Assist guests and owners with making all types of reservations.
• Insert all tasks for Housekeeping and Maintenance into company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues and guest and owner requests.
• Assist with conducting monthly Market inventory and audits, while always supporting proper procedures, as requested by Management.
• Foster strong cross department communication and synergy.
• Enforce resort policies, as needed, following resort protocol.
• Periodically walk through the property for security purposes.
• Unlock necessary doors in the mornings to ensure property security and provide access for guests.
• Maintain cross-training with the Front Desk and Activities Desk to cover and assist as needed.
• Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
• Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Wear proper uniform and name badge and adhere to Company appearance standards at all times.
• Attend and participate in company-wide training sessions and department staff meetings.

MARGINAL DUTIES: Functions that are not considered essential to the job:

• Perform other duties as assigned.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company’s sustainability initiatives.
• Participate in the Crisis Management Team (CMT) and be ready, willing, and able to perform all expected functions.

Requirements

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Maintain expert knowledge and understanding of all computer programs and knowledge applicable to the position * Work well independently * Stay alert and respond appropriately to guests needs and emergencies as they arise * Analyze information skillfully as well as identify and resolve discrepancies in a timely manner * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Treat people with respect and consideration * Approach others in a tactful manner * Communicate clearly and persuasively in positive or negative situations and diffuse escalated interactions * Remain calm and empathetic in situations that can be challenging * Balance team and individual responsibilities * Take initiative and perform tasks without being asked * Support the team’s effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Strive to build knowledge and skills, sharing expertise with others * Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE: Previous customer service experience preferred.

COMPUTER EXPERIENCE: Working knowledge of Microsoft Office programs (Outlook, Word, Excel). Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.

LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret business correspondence, instructions, memos, procedures, routine reports, rules and schedules. Ability to write business correspondence and notes in the system. Ability to effectively present information and respond to questions from guests, owners, other employees of the organization, managers, outside vendors and the general public.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate commissions, discounts, interest, percentages and rates.

REASONING ABILITY: Ability to independently define problems, collect data, establish facts, draw valid conclusions, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work at a computer workstation (using mouse and keyboard) over 2/3 of the time.
• Perform repetitive motions of the arms (elbows, wrists, hands and fingers) over 2/3 of the time.
• Use hands and fingers to touch, handle, feel or grasp over 2/3 of the time.
• Reach with arms over 2/3 of the time.
• Speak and listen over the telephone, radio and in person over 2/3 of the time.
• Sit, stand and walk between 1/3 and 2/3 of the time.
• Stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time.
• Push against something, with force, using upper extremities to thrust forward, downward or outward under 1/3 of the time.
• Pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
• Lift between 10 and 25 pounds between 1/3 and 2/3 of the time.
• Lift between 50 and 100 pounds under 1/3 of the time.
• Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:

• Office or administrative environment over 2/3 of the time.
• Close quarters, narrow aisles, passageways and other areas that could cause claustrophobia between 1/3 and 2/3 of the time.
• Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity under 1/3 of the time.
• Extreme cold, below 32 degrees, for periods of more than 1 hour under 1/3 of the time.
• Moving mechanical parts or moving vehicles under 1/3 of the time.
• Fumes and airborne particles under 1/3 of the time.
• Pets and pet dander in and around the pet friendly resort.
• Moderate noise.