Night Auditor

Summary
As a Night Auditor, you play a critical role in maintaining the camp operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.
Competencies Effective Communication
Adaptagility
Key Responsibilities Maintain composure, be resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
Greet and check in guests at the reception desk, showcasing our amenities, and activities
Confidently take action, quickly step in to help others, and make sound decisions with minimal direction
Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitors
Your knowledge of the camp, positive attitude, listening skills, and ability to predict and respond to guests' needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
Provide clear, accurate, complete, and timely communication
Eagerly seek opportunities to ensure guests have everything they need
Learn and share your knowledge of local culture, activities, and adventure activities
Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
Collaborate and interact professionally with guests and co-workers
Work efficiently to meet deadlines while maintaining high standards
Other duties as assigned
Preferred Qualifications High School Diploma or GED
Customer focus and friendly
Solutions-oriented and attention to detail
Ability to work overnight shifts
Communication skills
Minimum two years of experience in Customer Service, preferably in hospitality or hotels
Additional Information Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
Able to stand and move for long periods of time
Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.
COMPENSATION AND BENEFITS:
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:
Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.