Night Desk Clerk (Full-time)

What do we bring to the table?

• Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more!

What you'll do (mostly this...other duties may be assigned):

• Registers guests.
• Checks out guests and settles accounts.
• Provides general information to guests (i.e. directions, restaurant hours etc.).
• Balances and audits all Front Office postings and settlements.
• Updates daily checklist and guest history.
• Balances all credit cards, direct bills, and miscellaneous charges from all shifts.
• Closes the food and beverage point of sale system and balances all room charges from outlets.
• Starts close-out process; prints and distributes Night Audit Report Packets.
• Consistently provides exceptional customer service by exceeding guests expectations.
• Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently.
• Communicates information regarding guests’ needs to other team members and departments.

What you should bring to the table:

• At least 1 year in a hotel or a related field. 
• Hight school diploma or equivalent. 
• Basic knowledge of accounting principles. 
• Proficient in Windows, Excel, Email and Word.
• Strong problem solving and troubleshooting abilities.
• Effective communication skills.
• Ability to work independently with minimal supervision.
• Capable of handling high pressure situations and maintaining composure.
• Flexible rotting schedule and ability to attend mandatory meetings.
• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment