Night Guest Services Attendant

Join the team at Lake Hope Dining Lodge & Cabins as a Night Guest Services Associate in McArthur, OH. In this role, you will be the face of our hospitality, ensuring that every guest experiences a warm welcome and exceptional service during their stay. You will assist guests with check-ins and check-outs, provide information about our facilities and local attractions, and address any needs or concerns to create a memorable and comfortable visit.

This position will work overnight 11pm -  7am, including weekends and holidays.

Starting at $12.00/hour.

Benefits

• Opportunity to work in a beautiful setting at Lake Hope Dining Lodge & Cabins


• Collaborative and supportive work environment


• Room for growth and professional development


• Employee discounts on dining and lodging

Responsibilities

• Conduct nightly audits of all financial transactions and reconcile any discrepancies for all venues to include: Retail, Banquets, Restaurant, Bar and Rooms.


• Prepare daily reports, including revenue and occupancy reports


• Post all Banquet event charges/checks


• Acknowledge and greet all guests as they approach the front desk.


• Make reservations in Stay N Touch for guests that walk in or call in to reserve a cabin.


• Check guests in and out using Stay N Touch, make keys for guest and process payment/billing in a prompt efficient manner.


• Handle cash in a responsible manner ensuring that cash drawer is always secured and the proper cash amount is dropped into the bank safe.


• Answer all incoming calls and assist or transfers calls as deemed necessary.


• Check out all keys for various outlets of the lodge.


• Maintain the Retail area by ensuring it is clean & stocked appropriately.


• Process transactions for Retail using Silverware.


• Use problem-solving skills to professionally handle any guest issue, question, or concern.


• Use discretion with the information privy to and discuss only as needed with the manager, supervisor or GM when there are concerns.


• Responsible for changes to cabin status; i.e. room changes, early departures, late checkouts and stayovers.


• Respond to or channel any guest requests/complaints to the department or proper manager.


• Complete daily duties as outlined on Shift Checklist.


• Post guest and master account charges into computer.


• Clean Dining Lodge public areas to include vacuuming,  mopping, sweeping, dusting and sanitizing.


• Respond to guest inquiries overnight and resolve any issues in a timely and professional manner


• Monitor hotel security and report any suspicious activity or incidents


• Act as the Emergency contact for the location overnight and contacts the Rangers, Sheriff, EMS or other fire & life safety agencies.

Requirements

• Must be 21 or older


• Basic education at High-School level or equivalent.


• Previous Hotel / Restaurant POS system experience


• Basic reading & writing skills 


• Communication skills


• Basic math skillsAbility to multi-task and work under pressure


• Ability to overnight shifts, weekends and holidays


• Must be able to stand and walk for long periods of time. 


• Basic computer knowledge using a Windows environment.


• Previously demonstrated cash handling and/or customer service experience


• Must be a friendly, outgoing “people” person with a good attitude and professionalism.


• Previous experience working with the public in a service provider industry preferred.


• Must have sufficient mobility to perform assigned tasks within service time frames established by the company.


• Must be able to perform tasks in a safe manner and adhere to company policy

About the Company

Lake Hope Dining Lodge & Cabins is a premier dining destination located in McArthur, OH, known for its scenic views and warm hospitality. We pride ourselves on providing guests with delicious food made from fresh ingredients in a welcoming and comfortable atmosphere. Join our team and be part of a community that values quality, service, and the natural beauty of Lake Hope.