Night Manager

OBJECTIVE: The Night Manager is responsible for overseeing evening and late-night operations, ensuring a safe, seamless, and high-quality experience for guests, members, and staff. This role serves as the primary point of contact for after-hours concerns, including guest requests, emergency response, and operational oversight. The Night Manager acts as a central coordinator, ensuring smooth communication between departments and maintaining the Ranch’s high service standards through the evening hours. The ideal candidate is a proactive problem-solver with strong leadership, communication, and organizational skills who thrives in a fast-paced hospitality environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Guest & Member Services: 

• Act as the primary point of coordination for all evening guest requests, ensuring they are addressed promptly by delegating tasks to the appropriate departments.

• Regularly check in with guests and members to ensure exceptional service. 

• Respond to guest concerns and emergencies (e.g., medical issues, no heat, fire alarms). 

o Create and follow-up Guest Incident Reports • Work closely with evening teams, including food & beverage, housekeeping, kid's counselors, and ranch hands, to ensure a smooth transition from daytime to nighttime operations and maintain a seamless guest experience.. 

• Oversee the planning and execution of evening entertainment, including scheduling, coordinating staff, setting up, facilitating activities, and ensuring proper cleanup after events 

• Assist with late-night guest check-ins, special requests, and cabin lockouts. 

• Check staffing levels and assist departments as needed. 

• Send "Night Notes" summarizing key events, schedule changes, and department updates. 

Ranch Security & Closing Duties: 

• Conduct nightly walkthroughs of key areas to ensure safety, security, and cleanliness. 

• Secure doors, windows, and equipment in all guest and operational spaces. 

• Turn off lights, heaters, and music as needed while ensuring essential lighting remains on. 

• Inspect for safety hazards (e.g., slip risks, malfunctioning lights) and address or report them. 

• Extinguish outdoor fires 

• Assist the closing ranch hand and bartender with final patio, bar, and common area shutdown. Emergency Response & Safety Compliance: 

• Serve as the primary point of contact for after-hours emergencies. 

• Respond to Answer Connect requests and resolve urgent issues. 

• Enforce liquor license policies, particularly regarding over-intoxicated guests. 

• Monitor and document any staff policy violations related to alcohol or non-prescription drugs. 

• Report all security concerns, accidents, or guest incidents. 

Night Audit & Department Communication: 

• Perform Night Audit tasks to reconcile daily receipts. 

• Utilize Book4time to sign guests up for experiences and activities. 

• Communicate any overnight developments to department managers.

QUALIFICATION REQUIREMENTS: 

• Previous experience in hospitality, customer service, or security-related roles. 

• Strong problem-solving and conflict resolution skills. 

•Excellent communication and guest service skills.

• Ability to stay calm under pressure and make quick, effective decisions. 

• Basic proficiency in Microsoft 365 (Outlook, Word, Excel, SharePoint). 

• Ability to work independently and take initiative. 

• Willingness to certify in First Aid and CPR upon hiring. 

• Must be at least 21 years old. 

• Valid driver’s license and insurability under company auto policy. 

Preferred: 

• Experience in hotel front desk, security, or resort night management. 

• Familiarity with Oracle OperaCloud, Simphony, or other hotel PMS/POS systems. 

• Previous experience working in a ranch or resort setting. 

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: 

• Work is performed both indoors and outdoors in a working ranch environment. 

• Must be able to walk on uneven terrain, climb stairs, and lift up to 50 lbs. 

• Requires working evenings, late nights, weekends, and holidays as needed. 

 Involves extended standing, walking, and patrolling the property. Work Environment and Culture: C Lazy U Ranch fosters a guest-first culture, where hospitality, professionalism, and operational excellence are top priorities. 

The Night Manager is a key representative of the Ranch after hours, expected to uphold high service standards while ensuring the security and safety of guests, staff, and property. The ideal candidate thrives in an outdoor, fast-paced, and dynamic setting, with a passion for hospitality and a commitment to excellence. If you are a proactive leader who enjoys problem-solving, guest interaction, and working in a unique ranch environment, we invite you to join the C Lazy U Ranch team.