Night Manager

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB DESCRIPTION

Job Title: Night Manager                                                  

Department: Front Office                               

Supervision Exercised:  Night Audit Team, Overnight Front Desk, Security (where applicable), Housekeeping (overnight shifts)

Supervision Received: Director of Rooms / Assistant General Manager / General Manager

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.
• Associate or bachelor’s degree in Hospitality, Business, or related field preferred.

Experience

• Minimum 2–3 years of front office or hotel operations experience.
• Previous supervisory or MOD experience preferred.
• Experience with hotel PMS systems required (Opera, Colleague Advantage, etc.).

Skills and Knowledge

• Strong leadership, communication, and customer service skills.
• Ability to remain calm and decisive during incidents or emergencies.
• Solid understanding of front office procedures, night audit processes, and hotel operations.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently with minimal supervision.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems, PMS management, and reporting tools.

Job Duties and Responsibilities

• Serve as Manager on Duty during overnight hours and oversee all night operations.
• Support and supervise the Night Audit team to ensure accurate completion of daily financial balancing.
• Handle guest concerns, requests, complaints, and incident reports professionally.
• Monitor hotel safety, security, and emergency procedures throughout the property.
• Conduct property walks to ensure cleanliness, safety, and proper overnight standards.
• Support overnight Housekeeping and Front Desk staff as needed.
• Coordinate with Engineering for urgent maintenance issues.
• Ensure proper room availability, accuracy of reservations, and PMS posting integrity.
• Prepare nightly reports and communicate operational updates to daytime management.
• Assist with morning preparation tasks, including setting up front office operations for the next shift.
• Enforce company policies, service standards, and brand guidelines.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.