Night Pool Auditor

It's likely you've seen our beautiful hot springs, our crown jewel! Did you know we won the 2023 Distinctly Montana awards for Best Hot Springs and Best Hot Springs Resort?  How would you like to be a part of the team that supports those awards (we plan to continue receiving this award annually)?  In order to provide the best customer service to our guests, we would like to add a couple more people to our pools team.  

Our mission is HAPPINESS and this is where the magic happens.  Do you have what it takes to help us meet our mission by providing HAPPINESS to our guests?  Exceptional customer service, excellent communication skills, and a willingness/ability to learn the basics in pool operations.  

This is a Full Time opening:

4:00pm - 12:00am Sunday - Thursday

Wage Range: $18.00 per hour DOE

Benefits include Group Health Insurance, HSA (with eligible plan), 401(k), PTO, Aflac, FREE soaking, employee meal benefit, lodging benefit, and more!

Job Description:

The Night Auditor works with the Pools team and is primarily responsible for the night closing procedures of the resort. This is a full time, night position, typically 4pm to 12am. 

Responsibilities Include:

• End of Day Report 


• Upload to QHSR 411 Intranet Site 


• Batch out Shift4 


• Cancellation Audit 


• Swim “Room” Assignment for all three Sessions [AM, MID, and PM] 


• Print Registration Cards 


• Run and Print the Preference Report (Opted In Reservations) 


• Wristband Programming 


• Batch Deposits/Collecting Payments-Process Open Folios 


• Mass Check Out $0 Departures 


• Email Guests to collect payments for Declined Cards 


• Create ‘Call Back List’ for PSAs 


• Check for Duplicate Reservations  


• Process “Room” Charges accrued on the Wristband 


• Print Cashier Closure 


• Update Swim Inventory 

PSA Tasks include but not limited to: 

• Checking In Swim Guests for PM Session 


• Creating, Modifying, or Cancelling Reservations 


• Replying to Swim Shared emails for Guests 


• Answering Phones to assist Guests or QHSR Teammates 


• Folding Towels, loading the Washer and Dryer for Towels 


• Cleaning the Pool Entry Building (vacuum, sweep, mop, etc.) 


• Cleaning/Mopping Changing Rooms as needed 


• Organizing Registration Cards after Session’s Check In/Check for OCI, Signatures, and Notations 


• Taking Out Trash  


• Collecting Towels from Towel Bins 


• Very Basic Pool Level management, and training in the Functions of Pool 2 (Cold Plunge)  


• Monitor Guest behavior on Pool Deck/Enforce Pool Rules 

Required Skills/Abilities: 

• Excellent communication skills with coworkers and guests. 

• Ability to address behavior issues and determine the best course of action. This includes managing challenging situations involving children, intoxicated adults, and other guest-related concerns in a professional and appropriate manner. 

• Willingness/ability to learn and enforce all the rules and guidelines of the pool complex area.  

• Experience/Willingness to learn Computer Skills associated with the PSA job 

• Ability to work in varying weather conditions including rain, snow, high winds, extreme heat/cold.  

• Ability to stand, walk, and remain on your feet for extended periods throughout the workday. 

• Ability to lift up to 30 lbs unassisted (trash, laundry, etc). 

• Ability to work nights, weekends, and holidays


• Experience in Symphony preferred


• Past experience in a similar role

Knowledge / Education/Experience:

• High School Diploma or equivalent

Benefits:

• Group Health Insurance for FT employees (30 hours per week or more)


• 401(k) Retirement with company match


• Holiday Pay


• Aflac


• FREE soaking for employee and a guest


• FREE lodging benefits


• Meal benefits


• Rewards & Recognition 


• Employee Referral Program


• Discount pricing in the gift shop and coffee shop


• ...and MORE