Night Shelter Supervisor

Description

JOB SUMMARY: The Night Shelter Supervisor is responsible for ensuring that the site operates efficiently, orderly, and safely during the hours of 8 pm through 5 am Monday through Friday. The Night Shelter Supervisor demonstrates the ability to work effectively with diverse populations in a respectful and professional manner. The Night Shelter Supervisor will establish and maintain positive working relationships with clients, Residential Volunteers (RVs), and staff. They will support and encourage clients in freely advocating for their needs. The Night Shelter Supervisor is punctual and intentional in planning and organizing tasks and schedules. They engage in solution-focused problem solving and short-term crisis intervention. The Night Shelter Supervisor actively shares in LSSSC’s mission to embrace, equip, and empower clients toward self-sufficiency.

Essential Duties and Responsibilities

· Facilitates client orientation and check-in processes.

· Ensures clients adhere to their shelter contract agreement.

· Assures that clients are safe and in their designated beds.

· Ensures that clients follow all shelter rules and protocols in a calm and orderly manner.

· Engages in crisis intervention and de-escalation practices.

· Empowers clients to advocate for their needs.

· Maintains activities log on a nightly basis. Log must be completed and available for the Case managers and Shelter Director during the following day shift.

· Logs all incidents and completes incident reports before leaving site during the night shift.

· Reports incidents to Shelter Director and Case Managers within 24 hours.

· Contacts the San Bernardino City Police Department for assistance when appropriate.

· Provides oversight of Residential Volunteer (RV) assigned duties.

· Evaluates the condition of the shelter and completes work orders to identify and report any safety concerns.

· Follows all policies and procedures including agency, department, grant and/or contractual agreements.

· Participates in team meetings when requested.

· Completes all required training.

· Collaborates with the day staff by reporting all client challenges, program and/or agency issues/concerns to the Shelter Director.

· Ensures all shelter rules are enforced, addresses rule violations, corrects the situation, and completes all necessary documentation.

· Protects client information and maintains client confidentiality in accordance with HIPAA and LSSSC Policies and Procedures.

· Capable of working a flexible schedule if needed.

· Fulfill program or contract requirement as outlined in contract or as directed by Shelter Director.

Serve clients and community with empathy and awareness of appropriate boundaries.

· Complete documentation in a timely manner according to program policies.

· Keep client charts locked when not in use.

· Notify Shelter Director and Case Managers of all client issues, program issues or concerns.

· Notify Shelter Director of any Staff or Agency issues or concerns.

· Submit timecards, time-off request, and activity logs in a timely manner.

· Provide all reports to Shelter Director or Essential Services as scheduled.

· Other duties as assigned.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional client situations; Responds promptly to client’s needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Ethics - Works with integrity and ethically; upholds organizational values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Requires a High School diploma and a minimum of 2 years of experience or an Associates degree with 6 months of previous experience. Prior security experience and prior case management experience required.

Language Ability: Ability to read, speak and write reports fluent in English.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual must have very good knowledge of Word processing software and Excel spreadsheet software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.