Nights and Weekends Crisis Center Supervisor

Description

SUMMARY

The Nights & Weekends Supervisor provides on-site supervision and operational leadership for a 24/7, 23-hour Crisis Stabilization Center during nights, weekends, and other off-hours. This role serves as the accountable leader on duty when daytime leadership is not present and ensures safe, consistent, and effective shift operations. The supervisor supports a fast-paced short-stay model by coordinating staffing, managing client flow, ensuring documentation and policy compliance, responding to incidents, and providing real-time coaching and direction to staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and support a multidisciplinary team of behavioral health professionals, peer support specialists, and other crisis center staff to ensure effective client care and program functioning.
• Ensure that crisis interventions, assessments, and stabilization services are provided in accordance with state guidelines and best practices.
• Work closely with the Crisis Center Director to implement policies, protocols, and procedures to optimize service delivery and meet program goals.
• Assist in the development, implementation, and evaluation of client care plans, ensuring they are tailored to individual needs and based on clinical assessments.
• Ensure that all staff maintain confidentiality and adhere to HIPAA and other relevant regulatory standards in all client interactions.
• Provide leadership during client admissions and discharges, guiding staff through the processes and ensuring that clients' needs are met promptly and professionally.
• Coordinate and facilitate team meetings and shift handoffs, ensuring clear communication and continuity of care across shifts.
• Assist in crisis de-escalation and provide guidance on interventions as needed, utilizing a trauma-informed, person-centered approach.
• Monitor client safety through regular safety checks and supervision of staff, including addressing behavioral health and medical needs as they arise.
• Conduct regular performance evaluations for team members, providing constructive feedback, mentorship, and coaching to foster professional growth.
• Train and orient new staff members on procedures, best practices, and crisis management strategies.
• Maintain accurate documentation of client care and staff activities, ensuring compliance with organizational policies and accreditation standards.
• Provide oversight for inventory management, including ensuring that necessary supplies are available and in good condition.
• Participate in case reviews, ensuring that all necessary resources and referrals are provided to clients before discharge.
• Foster a positive and supportive team environment, addressing conflicts and concerns in a professional and timely manner.
• Provide assistance in identifying and implementing continuous quality improvement measures to enhance service delivery and client outcomes.
• Support the Crisis Center Director in managing facility operations, including budget oversight, compliance audits, and the implementation of new programs or initiatives.
• Ensure staff adherence to safety protocols and guidelines during client interactions and routine operations.
• Be available to address staffing shortages or crisis situations, ensuring that there are sufficient staff to meet the needs of the program at all times.

PHYSICAL DEMANDS

• Regularly required to stand, walk, sit, use hands to manipulate, and talk or hear.
• Must be able to occasionally lift and/or move up to 25 pounds.
• May be required to assist in physically supporting clients when necessary, especially during high-stress situations.
• Reasonable accommodations may be made for qualified individuals.

WORK ENVIRONMENT 

•       General program/Crisis Center-based setting
•       The noise level in the work environment is usually moderate.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL

• Minimal travel may be required for training, meetings, or coordination with external agencies.

SUPERVISORY RESPONSIBILITIES

• Direct supervision of crisis center staff, including EMTs, peer support specialists, and QMHAs.
• Oversight of shift scheduling, performance evaluations, and team meetings.

REQUIRED EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree in a relevant field (e.g., Social Work, Psychology, Behavioral Health, or related area). Preferred**
• At least 1-2 years of experience working in a behavioral health crisis setting.
• In-depth knowledge of crisis management techniques, mental health assessments, and the recovery-oriented model.
• Proven ability to manage a diverse team, facilitate group decision-making, and ensure adherence to quality standards.

CERTIFICATES, LICENSES, REGISTRATIONS

• QMHA certification (required).
• Valid Oregon Driver’s License and proof of insurance (if driving is required).
• Ability to pass a background check and drug screening.
• Certification in CPR/First Aid and Crisis Prevention (CPI) preferred or willingness to obtain within the first 6 months of employment.

QUALIFICATIONS

• Strong leadership and interpersonal skills, with the ability to inspire and motivate staff.
• Excellent communication skills, both verbal and written, and the ability to facilitate clear and effective communication among team members.
• Ability to make critical decisions in high-pressure situations while maintaining calm and professionalism.
• Strong knowledge of trauma-informed care and best practices in behavioral health crisis intervention.
• Ability to manage and prioritize multiple tasks, ensuring that both client care and operational needs are met.
• Commitment to fostering an inclusive, collaborative, and supportive environment for both clients and staff.

• $30/hour
• Work Schedule:
  • Mondays - 5pm - 1am
  • Tuesdays - Off
  • Wednesdays - Off
  • Thursdays - 5pm - 1am
  • Fridays - 5pm - 1am
  • Saturdays - 4pm - 12am
  • Sundays - 4pm - 12am

• Paid vacation days that increase with tenure   
• Separate sick leave that rolls over each year  
• Up to 10 Paid holidays*  
• Medical, Dental, Vision benefit plan options  
• DailyPay- Access to your daily earnings without waiting for payday*  
• Training, Development and Continuing Education Credits for licensure requirements  

• 401K   
• Free licensure supervision  
• Employee Assistance program   
• Pet Insurance  
• Perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment  
• Mileage reimbursement*  
• Company cellphone