Nights of Lights Customer Service Representative

JOIN OUR OLD TOWN TROLLEY FAMILY! Voted BEST EMPLOYER!

Named one of the Top 3 Employers and Best Leadership in St. Augustine. Proud winner of the Chamber Member of the Year and Florida’s First Coast Tourism Impact Award. Join the team everyone's talking about!

Position Purpose

The Customer Service Representative is the face of Old Town Trolley Tours of St. Augustine and the Nights of Lights Tour. The Customer Service Representative is to give accurate information and guide guests to tour check-in line, elf cart time, or elf tent line. The Customer Service Representative will assist with keeping the guest lines orderly. The customers first impressions should be that we are professionals, and our company has integrity, is safe, and is fun. Customers judge our company by the way you do your job.

MUST BE AVAILABLE 11.16.26 - 1.11.27

Employee Benefits

• Competitive pay and paid training: $15 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

Start your new Career with Us Today!

This position is for elves and parking lot attendants, evening shift times.

Info Elf: 3:30pm-11pm**

Elves: 4:30pm-11pm**

Parking lot valet: 3:30pm – 11pm**

**End time depends on tour numbers

Essential Functions

• As assigned, hand out refreshments to our guests, direct traffic in the parking lot, or direct guests to the ticket booths
• Provide local tourism-related information with accuracy.
• Serve as a calming influence when overloads or delays occur
• Extend courtesy, friendliness, and hospitality in full measure to every guest.
• Be an ambassador of goodwill for our city

Required Knowledge, Skills and Abilities

• High degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations
• Ability to work with a diverse CAST and the general public equally
• Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm, and courteous manner
• Ability to read, write, and speak clear English to communicate with co-workers and the general public
• Ability to learn new duties, policies, and procedures, and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

• Must pass pre-employment background check and substance abuse testing
• Have a passion for helping people and making their St. Augustine experience a memorable one.