NOC Manager

About the team:  

The Network Operating Center (NOC) is a team of technical minds that work together tracking problems, troubleshooting issues, as well as communicating with site technicians to provide the very best service and support to our customers. Our main focus is to ensure that GTA’s core network elements are fully operational, running efficiently, and functioning effectively. 

Who we are looking for:  

This is a leadership role with our NOC team and we need an individual that takes initiative and is ready and willing to lead. We need a team player with strong and effective communications (written and verbal) skills, as well as excellent interpersonal skills. This individual must have an inquisitive and analytical mind with the ability to manage and grow the team. You must have strong attention to detail, the ability to follow through, and have a desire to make a positive impact on servicing our customers. 

Still interested? Here’s what the role looks like:  
The Network Operations Manager oversees the NOC staff who monitor and troubleshoot the GTA critical network elements. You will also be responsible with the following functions:  

• Ensure the team delivers effective and efficient incident, problem, change, performance and fulfillment activities


• Develop Network operations teams with appropriate knowledge management


• Ensure compliance with standards as defined by Network Architecture & Engineering


• Responsible for driving communications across teams during outages and incidents


• Candidate will have a proven track record of implementing and driving change


• A strong technical background in complex computing environments is recommended


• Candidate will have deep understanding of technical metrics and how they map to business KPIs


• Candidate will be an agent of change within the organization seeking to close any gaps between technical issues and business communications, and help drive improvements through various teams


• Market the advantages of managed incident communications to all levels of the organization always


• Event Management
  
  
  
  • 24x7 Surveillance / Alarm Mgmt / Outage Notification / Incident Mgmt & RFO Coordination
  
  
  
  


• Event Planning & Coordination
  
  
  
  • Change Control Board & Simplex Tracking
  
  
  • Planned Maintenance Schedule Management & Oversight
  
  
  
  


• NOC Evolution
  
  
  
  • Alarm Correlation / Metrics Management
    
  
  
  
  

Candidates must show:  

• Ability to promote the Company culture and mission to all employees, vendors, clients, and business partners   


• Technical skills – possess an understanding of technologies used in service delivery; constantly strives to increase technical knowledge through training tools and research   


• Oral Presentation skills – is comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience   


• Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced environment; must be detail-oriented and accurate in work   

• Attendance/Punctuality – is consistently at work and on time for scheduled shift and department or customer scheduled meetings. Ensures work responsibilities are covered when absent.   


• Decision-making – makes sound, well informed, fact-based decisions and seeks guidance when needed.   


• Growth and Learning – is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving. 

This is what you need to have:  

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience). 


• Five (5) to Eight (8) years of relevant experience. 


• Strong understanding of Internet, Broadband, IPTV, Wireless, Voice, and Transport service technologies.
  


• Strong verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.


• Effective at prioritizing tasks and duties in high-pressure situations.


• In-depth knowledge of various delivery and access methodologies, with an emphasis on telecommunications, wireless, and IP-related technologies.


• Demonstrated exceptional customer service, analytical, communication, and time management skills.


• Detail-oriented team leader with a focus on efficiency and quality.


• Broad knowledge of TCP/IP, MPLS, WAN routing, and LAN switching technologies.


• Strong understanding of NOC Best Practices.


• Knowledge of quality improvement processes, staffing, and budgeting.
  


• Regular, punctual, and consistent attendance.


• Flexible to work any shift, including weekends and variable schedules as necessary to meet business goals.

If you are still interested and the values below resonate with you, apply today! 

GTA Val-You’s: 

Our Customers Matter. Build Trust Through Respect.  Be Accountable.  Learning is Growth. Lead with Care. Win Together. Be a Game Changer. 

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Guam Department of Labor notices and  Department of Labor's EEO notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and  Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [email protected] or call us at (671) 644-0300.

**This job announcement closes on Friday, January 31, 2024.**