Salary :
Network Operations Center (NOC) Engineer – Tier 3
Job Summary Ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.
Key Responsibilities
• Network Monitoring & Performance:
• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, Cosmos, and other proprietary systems
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs
• Maintain monitoring thresholds, alert policies, and SLA metrics
• Incident & Problem Management:
• Respond to alerts and outages within SLA timeframes
• Perform triage, diagnosis, and manage incident lifecycle
• Conduct root cause analysis and document lessons learned
• Track trends and recommend preventive measures
• Escalation Management:
• Serve as primary escalation point for Tier 1 and Tier 2 support teams
• Escalate complex issues to Tier 4 engineers and specialized teams
• Coordinate vendor support and facilitate bridge calls during major incidents
• Manage communication between technical teams, management, and stakeholders
• Network Operations & Maintenance:
• Execute firmware updates, patches, and configuration changes
• Configure routers, switches, firewalls, load balancers, wireless controllers
• Implement VLANs, access control policies, and VPN connections
• Perform change management and maintenance window activities
• Troubleshooting & Support:
• Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
• Troubleshoot routing/switching protocols including BGP, OSPF, EIGRP, STP
• Analyze traffic using Wireshark, tcpdump
• Address DNS, DHCP, firewall, NAT, and VoIP issues
• Manage SSID requests and conference support
• Field Technician Coordination & Dispatch:
• Coordinate tech dispatches for PMS troubleshooting and connectivity
• Conduct WiFi site surveys, coverage analysis, wireless optimization
• Manage 3rd party vendor troubleshooting including video, VoIP, and conference room technology
• Coordinate on-site troubleshooting activities and vendor escalations
• Documentation & Collaboration:
• Maintain network documentation, topology diagrams, and SOPs
• Create post-incident and root cause analysis reports
• Participate in capacity planning and continuous improvement initiatives
• Collaborate with Engineering, logistics, equipment, and third-party vendors
Required Qualifications
• Technical Skills:
• TCP/IP, routing protocols, VLANs, QoS
• Cisco, Ruckus, Aruba/HP, Meraki routers, switches, and wireless controllers
• Firewalls including Cisco ASA, Fortinet, WatchGuard
• Monitoring tools: SolarWinds, PRTG, Nagios, Zabbix, Cosmos
• Wireshark, tcpdump, packet analysis
• VPN, SD-WAN, load balancers, wired (Ethernet, fiber) and wireless networking
• Property Management Systems (PMS) and hospitality technology (preferred)
• Certifications:
• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, CompTIA Network+, CWNA, Fortinet NSE
• Experience:
• 1+ years network operations or NOC experience
• Incident management and escalation handling
• Experience coordinating with field technicians and dispatch operations
• Soft Skills:
• Strong communication and problem-solving skills
• Ability to remain calm under pressure during critical incidents
• Team collaboration and mentoring
• Time management and prioritization
• Education:
• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
Working Conditions
• Shift work required (24/7 operations)
• May require on-call availability
• Office-based positions with remote work options possible
$918 - $1,278 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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