Non CDL Driver / Yard Customer Service Representative (Hybrid Role)

NON-CDL Driver / Yard Customer Service Representative (Hybrid Role)

Temporary to Hire 

Location: Fairhaven, MA
Employment Type: Full-Time
Rate of Pay: $20.00–$26.00 per hour (Based on experience)

Koopman Lumber is looking for a motivated, customer-focused Non-CDL Driver / Yard Customer Service Representative to join our Fairhaven team.

This is a unique hybrid opportunity designed to support our team while one of our drivers is out on medical leave. Initially, your primary responsibility will be making deliveries in our non-CDL delivery vehicles. Once that assignment concludes, the right candidate will have the opportunity to continue their career with Koopman as a full-time Yard Customer Service Representative while also serving as a backup Non-CDL Driver whenever additional delivery support is needed.

We're looking for someone who enjoys variety, takes pride in providing outstanding customer service, values teamwork, and is excited to become part of a family-owned company with long-term career opportunities.

What You'll Do

During the Temporary Driving Assignment

• Safely operate non-CDL delivery vehicles to transport lumber, building materials, and customer orders. 
• Load, secure, transport, and unload materials using forklifts and manual material handling techniques. 
• Deliver products safely to residential homes and active construction jobsites. 
• Pick up customer returns and verify returned materials. 
• Inspect vehicles before and after each shift to ensure safe operation. 
• Communicate with dispatch using tablets, smartphones, and delivery software. 
• Represent Koopman Lumber professionally while providing exceptional customer service at every stop. 

Long-Term Yard & Customer Service Responsibilities

• Greet customers and assist with loading orders, returns, and product questions. 
• Pull and stage customer orders accurately and efficiently. 
• Safely operate forklifts and other material handling equipment. 
• Assist delivery drivers with loading, unloading, and processing returns. 
• Maintain a clean, organized, and safe yard environment. 
• Complete order verification, receiving paperwork, and inventory tasks. 
• Develop product knowledge and assist customers with locating materials. 
• Work collaboratively with the store team to provide an outstanding customer experience. 
• Serve as a Non-CDL Driver whenever business needs require additional delivery support or vacation coverage. 

This is a hands-on position that combines driving, material handling, customer service, and teamwork every day.

Requirements

• Valid medical card and driver's license with a clean driving record. 
• Previous experience driving box trucks, flatbed trucks, or delivery vehicles preferred. 
• Forklift experience preferred (training and certification available). 
• Experience handling lumber or building materials is a plus. 
• Strong customer service and communication skills. 
• Comfortable working outdoors year-round in all weather conditions. 
• Reliable, safety-focused, and dependable. 
• Comfortable using smartphones or tablets for routing, communication, and delivery documentation. 
• Ability to work Saturdays as scheduled (with one weekday off). 

Physical Requirements

• Frequently lift and carry up to 80 pounds, with occasional lifts up to 100 pounds. 
• Frequent bending, climbing, pushing, pulling, reaching, and material handling throughout the workday. 
• Ability to stand, walk, and work outdoors for extended periods. 
• Ability to pass a pre-employment drug screening and fit-for-duty examination.