Non-Clinical Case Manager

The Lead Non-Clinical Case Manager provides comprehensive non-clinical case management and care coordination services in support of the Vermont Army National Guard (VTARNG). The position supports service member wellness, operational readiness, and deployability by coordinating resources and services across VTARNG facilities and external organizations.

Duty Location

Green Mountain Armory, Colchester, VT

Work Schedule

• Monday through Friday


• Typical duty hours between 0730 and 1630


• Support for weekend Soldier Readiness Events (SRP/PHA) and mobilizations as required

Primary Duties and Responsibilities

• Coordinate all aspects of the care of individual Service Members


• Ensure proper utilization of services and resources


• Establish and maintain an eCase profile for Soldiers referred by a provider


• Track Soldiers' care from identification through resolution


• Maintain HIPAA standards and guidelines


• Document care in eCase, MEDCHART, MEDPROS, eProfile, MHA/PHA, AHLTA, AVS, MODS, and MWDE


• Prepare Soldier records for Medical Evaluation Boards (MEB/PEB)


• Coordinate treatment plans with appropriate medical facilities


• Maintain Soldier medical records in accordance with AR 40-66


• Produce monthly case status and profile reports


• Upload medical documents to Health Readiness Record (HRR)

Additional Responsibilities

• Attend meetings as needed


• Maintain required records and documentation


• Support administrative and coordination tasks

Assist with process improvement and continuity of operations

Minimum Qualifications

• Registered Nurse (RN) with an active, unrestricted active Vermont state license that is in good standing


• Experience in non-clinical case management or care coordination


• Ability to coordinate services across multiple organizations


• Strong organizational, communication, and interpersonal skills


• Ability to work effectively with military service members and Government personnel


• Proficiency in written and spoken English


• Ability to obtain a Common Access Card (CAC)


• Maintain HIPAA and PII compliance at all times