Non-Profit Payee Supervisor (In-Person)

Company : Sage Solutions Group

Job Description - Non-Profit Payee Supervisor (In-Person)

FINANCIAL SERVICES SUPERVISOR – ANN ARBOR/JACKSON –IN-PERSON
Job Summary
This position is on the leadership team and is responsible for daily operations of the Representative Payee program. Responsibilities include training and supervision of payee staff, policy implementation, compliance with SSA regulations, reviewing the work of others, audit preparations, monitoring financial performance, intake and exiting of clients, program evaluation, and reporting.

Requirements

Bachelor’s Degree in non-profit management, accounting, human services or other related fields
Minimum of 2 years’ experience managing financial transactions, processes, and payee programs (required)
Minimum of 1 year experience with leadership, supervision and program management (required)
Accounting database management and excel experience (required)
Proven commitment to high quality services to persons with disabilities and organizational skills and excellent attention to detail is required
Able to lift up to 30 pounds, bend, sit and walk for extended periods
Valid Michigan driver’s license

Responsibilities
PAYEE PROGRAM OVERSIGHT

Maintain payee orientation and training manual
Assist in review of MAP payee policy and ensure compliance
Oversee and report on the intake and exiting of payee program clients
Coordinate payee program office supply procurement and postage needs with office manager and accounting department
Help facilitate monthly Payee team meetings to monitor progress of special projects with Financial Controller
Ensure adequate staff coverage in Jackson and Ann Arbor during open office hours
Interview, hire, train, supervise, evaluate and discipline payee program staff
Understand and communicate relevant SSA regulations to payee department staff
Help identify priorities and areas for program improvement, including cost containment and increased customer satisfaction
Ensure integrity of client files, according to MAP document retention policy
Follow with staff for timely resolution of any issues with SSI or SSA revenue changes, excess balances or negative balances
Oversee coordination with MAP housing staff in the resolution of any issues with MAP tenants
Assist with annual budget preparation for the payee program
Manage a (reduced) client caseload as needed

FINANCIAL OVERSIGHT

Review and approve all daily check requests by 1 pm
Assist in the distribution of checks on the 1^st and 3^rd
Reconcile the credit card monthly by the 10^th of the month, including the tracking of payee receivables owed to MAP
Coordinate entry of all recurring transactions by the 21^th of the previous month

ADMINISTRATION

Ensure the accurate maintenance of the client master file
Partner with the Financial Controller to assign or redistribute client caseloads
Coordinate approved Outreach activities with other MAP staff as appropriate
Assist Controller to track key performance indicators as needed
Attend Bi-weekly Leadership Meeting and Monthly Program Committee Meetings
Help prepare for internal audits, annual financial audit and bi-annual SSA audit
Assist staff with the resolution of client issues and customer service complaints
Represent the agency with external agencies, including but not limited to the Social Security Administration, landlords and referral sources
Other related duties or special projects as assigned by the Financial Controller

ADDITIONAL RESPONSIBILITIES

Driving clients
Uphold the values, principles, and standards of the NASW Code of Ethics
Regular and routine onsite attendance as scheduled
Office hours are Monday – Friday 8:00am – 4:30pm
This is a Full-Time position, 40 hours/week
All other duties as assigned

Perks/Benefits

Competitive Salary
Health & Wellness List
Retirement Accounts
Paid Time Off
Culture

We are an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

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Non-Profit Payee Supervisor (In-Person)

Job Description - Non-Profit Payee Supervisor (In-Person)

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