NorCal Automotive Service Manager

Benefits:
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, profit sharing bonuses, paid time off, a family oriented work environment, and all you need to be successful. Join our team today!
As an Automotive SERVICE Manager for Big O Tires, you will direct and manage the overall daily operations of the retail store in accordance with identified company goals to obtain optimum efficiency, economy of operations, and maximize profit. The Service Manager drives sales growth as the leader of the customer experience on the sales floor.
The Service Manager will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising and operations are consistent and well executed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Trains and assigns duties and schedules work hours, monitors and evaluates job performance, disciplines, and terminates shop GST's and all Service Technician employees in accordance with company procedures and policies
Demonstrates leadership in driving service sales and profitability by achieving or exceeding all established store budgeted financial goals
Looks for opportunities to grow the business and improve profitability
Understands the impact surrounding KPI's and level sets employee expectations to achieve positive results
Maintains payroll and controllable expenses on P&L
Personally demonstrates high level of customer engagement and sets expectations for team
Ensures company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area
Provides clear and consistent feedback to employees on a regular basis
Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness
Ensure compliance with OSHA and Federal and State Environmental regulations
QUALIFICATIONS
Experience in a management capacity where managing team sales and bottom-line performance is a must
Automotive Service Manager experience
Can speak, read and write English. Spanish speaking is a plus
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before customers and employees
Valid driver's license
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.

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