Nordic Speaking Customer Service for Education & E-Learning industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about learning and education, and who excel in providing outstanding customer service. As a representative, you will be responsible for assisting students, educators, and institutions with their inquiries, while ensuring a seamless experience in Nordic languages.

Key Responsibilities

• Manage customer inquiries related to educational products, platforms, and services via phone, email, and live chat in a Nordic language.
• Provide information on course offerings, enrollment processes, and platform features.
• Assist users with account management, technical support, and troubleshooting.
• Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to enhance service delivery and improve user experiences.
• Stay informed about industry trends and company offerings to provide relevant information to users.

• Fluency in a Nordic language (such as Swedish, Danish, Norwegian, or Finnish) both written and spoken; English proficiency is a plus.
• Previous experience in customer service, preferably within the education or e-learning sector.
• Strong communication skills with a friendly and customer-oriented approach.
• Adept at problem-solving and capable of providing clear guidance to users.
• Ability to manage multiple inquiries and prioritize tasks effectively in a fast-paced environment.
• Familiarity with educational technologies and e-learning platforms is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...