Nordic Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and enjoy providing top-notch customer support. As a key member of our customer service team, you will assist clients with their inquiries and ensure they have a fantastic experience in their native Nordic language.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in a Nordic language.
• Assist customers with account management, including adjustments to subscriptions and troubleshooting service issues.
• Offer detailed information about new releases, features, and promotions within the media and entertainment sector.
• Efficiently resolve customer complaints and ensure satisfaction through effective solutions.
• Document all customer interactions accurately for future reference and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs.
• Stay informed about industry trends and company offerings to provide current information to customers.

• Fluency in a Nordic language (Swedish, Danish, Norwegian, Finnish, etc.) both written and spoken is essential; English proficiency is a plus.
• Experience in customer service, preferably in the media or entertainment industry.
• Strong communication skills with a friendly and approachable demeanor.
• Ability to manage multiple inquiries efficiently in a fast-paced environment.
• Excellent problem-solving skills and a customer-focused mindset.
• Proficiency with CRM systems and a good understanding of digital media services.
• Willingness to work flexible hours, including evenings and weekends, as necessitated by customer needs.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...