North America Market (NAM) Compliance Specialist I

POSITION SUMMARY

The North America Market (NAM) Compliance Specialist I is responsible for maintaining and enforcing the best business practices and compliance with LifeWave’s policies & procedures for the company’s Brand Partner and Customer network within their assigned market/region. This is done by following and facilitating LifeWave’s internal compliance process.

The NAM Compliance Specialist I works to ensure that Brand Partners associated with LifeWave adhere to and engage in business practices that are within the company’s guidelines and those set by industry regulatory bodies to resolve any outstanding matters and maintain compliant company status.

The NAM Compliance Specialist I will work under the direction of a NAM Compliance Manager/Director and assist in handling compliance matters. The NAM Compliance Specialist I may also be involved with reviewing and enforcing LifeWave policies and procedures, internal and external materials, and facilitating proper compliance communications.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities for this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively monitor and research business operations, activities, and behaviors of the LifeWave Brand Partners in the NAM region


• Manage and respond to incoming NAM compliance emails, requests, and policy violation reports/claims


• Investigate NAM violation claims and problematic situations and gather all applicable details and information for review


• Utilize available resources to determine when policy violations have occurred and what corrective action is necessary


• Draft, send, and file compliance notices, letters & internal documentation of compliance matters in the NAM region


• Implement compliance sanctions/decisions


• Assist NAM Sales/Support teams in answering compliance-related inquiries


• Educate NAM Brand Partners on how to present the business opportunity and the company’s products in a compliant manner.


• Assist in the review, development, and application of disclaimers for various products and programs to be enforced in Band Partner materials and communications


• Draft correspondence as needed, specifically for sensitive or important NAM compliance situations


• Help to review internal and external materials, videos, and communications for inaccuracies, improper claims, or other problematic content for the NAM region


• Maintain regulatory compliance for marketing/sales materials and tools used by NAM Brand Partners and act as a compliance resource for CS and other internal departments


• Performs all other duties as assigned by regional and global leadership

QUALIFICATIONS AND EXPERIENCE

• HS diploma or equivalent, minimum


• 1-2 years of Network Marketing industry experience preferred; compliance experience a plus


• Strong project management skills


• Strong written and oral communication skills - emphasis on compliance terminology understanding and application


• Strong analytical, critical thinking, problem-solving, and research skills


• Ability to work cohesively and effectively with all departments and corporate personnel


• Ability to learn quickly and adapt to frequent changes while handling time-sensitive, high-pressure demands


• Strong knowledge of ethical business practices, regulatory procedures, and corporate policies


• Proficient in handling and maintaining confidential information.


• Proficient in navigating social media and internet channels for investigative and research information collection purposes.


• Proficient in general computer programs (Word, Excel, etc.) and corporate systems.

Required Qualifications:

Fluency in English and Spanish, both written and verbal, is required. 

Professional-level proficiency in both languages is required including but not limited to client consultation, legal document translation, and communication with Spanish-speaking clients, contractors, and staff.

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to remain in an office at a computer workstation and access information from a computer. The employee is required to be mobile to, from, and within the office. The employee may occasionally move up to 25 pounds.

LifeWave is committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all. We embrace the principles of the Americans with Disabilities Act (ADA) and strive to provide reasonable accommodations to qualified individuals with disabilities.

In our pursuit of building a diverse and talented team, we encourage candidates of all abilities to apply for positions at LifeWave. If you require accommodation during the application or interview process, please inform our HR department, and we will work with you to ensure your needs are met.