North Tampa Operator

Job Summary:

As a telephone operator, you will be the voice and ears of our company. You will answer and direct (transfer) incoming calls. When needed, our operator takes and sends detailed messages.

Essential Duties:

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

• Ability to speak / project clearly and distinctly, and with friendly and courteous tone


• Ability to use listening skills to put callers at ease and obtain accurate and complete information


• Ability to think out-side of the box and anticipate the needs of the callers and co-workers


• Ability to multi-task and handle multiple calls at one time


• Ability to stay calm and collected


• Ability to provide outstanding customer service


• Ability to problem solve


• A professional demeanor with a willingness to help


• Experience is a fast-paced deadline-driven office


• Outstanding verbal and written communication skills

Required Skills:

• Great communication skills – both written and verbal


• Strong interpersonal skills that are customer service focused


• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.


• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.

Education and Experience:

• High School Diploma - required


• Experience in reception duties in a high-volume environment


• Healthcare industry experience - preferred


• Bilingual – English – Spanish - required

Mental, Physical & Performance

Requirements:

• Abilities in planning, multi-tasking, and organizing,


• Effective verbal and written communication

Equipment Operated:

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment:

• Position is in a well-lighted office environment with moderate noise.

Physical Requirements:

• Involves sitting approximately 90 percent of the day, walking or standing the remainder


• Continuous use of hands for keyboarding and data entry

Performance Requirements:

• Attendance onsite mandatory


• Ability to maintain work schedule and handle stamina throughout the day with work flow


• Ability to handle confidential information


• Ability to meet deadlines, adjust to changing requirements, and stress