Norwegian Speaking Customer Service for Healthcare industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives in the Healthcare industry. This role is perfect for individuals who are compassionate and dedicated to helping others, as you will provide critical support to clients seeking assistance with healthcare services and solutions, all while communicating effectively in Norwegian.

Key Responsibilities

• Manage customer inquiries regarding healthcare services, appointments, and benefits via phone, email, and live chat in Norwegian.
• Assist clients with understanding healthcare options and navigating the services available to them.
• Provide information on medical procedures, insurance coverage, and billing inquiries.
• Resolve customer complaints and issues with empathy and professionalism.
• Document all interactions accurately in the CRM system to maintain detailed records.
• Collaborate with healthcare professionals to ensure customer needs are met promptly.
• Stay informed about healthcare policies, treatments, and company services to effectively assist clients.

• Fluency in Norwegian (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, particularly in the healthcare sector, is preferred.
• Strong communication skills and the ability to convey complex information in an understandable manner.
• Compassionate problem-solving skills and a strong customer-focused approach.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficient in using customer service software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...