Norwegian Speaking Customer Service for Retail industry

Mercier Consultancy MD is pleased to announce an opening for Norwegian Speaking Customer Service Representatives in the retail industry. This exciting role is perfect for individuals who are enthusiastic about providing top-notch customer service and helping customers find the perfect products. As a representative, you will assist clients in Norwegian, ensuring that their shopping experiences are pleasant and hassle-free.

Key Responsibilities

• Manage customer inquiries regarding retail products, services, and promotions through phone, email, and live chat in Norwegian.
• Assist customers with product selection, account management, and order processing.
• Provide information on shipping options, returns, and exchanges while resolving customer issues.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with team members to improve the overall customer experience.
• Stay informed about product knowledge, retail trends, and company policies to provide accurate information.

• Fluency in Norwegian (both written and spoken) is essential; English proficiency is a plus.
• Prior experience in customer service, preferably in the retail sector.
• Excellent communication skills and a friendly, customer-oriented attitude.
• Strong problem-solving abilities and the capacity to handle customer complaints effectively.
• Ability to work in a dynamic environment and manage multiple tasks simultaneously.
• Proficiency in using customer service software and CRM systems.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...