Norwegian Speaking Customer Support Analyst FinTech - Fully Paid Relocation

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.

Key Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
• Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
• Document interactions and maintain accurate records of customer inquiries in the CRM system.
• Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
• Stay updated on industry trends and product updates to enhance customer support.

• Fluency in Norwegian (oral and written) is required; proficiency in English is advantageous.
• Previous experience in customer support, particularly in the FinTech or financial services sectors, is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with a customer-centric attitude.
• Familiarity with CRM systems and financial technology products.
• Ability to work independently and effectively manage time in a fast-paced environment.
• Willingness to relocate fully for the position and adapt to a new culture.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...