Notice Design Lead (Fully Remote)

We are seeking a Notice Content Migration & Redesign Specialist with expertise in OpenText Exstream to support the migration of taxpayer correspondence from legacy platforms and to lead the redesign of notices, letters, and forms. The ideal candidate will work closely with cross-functional teams, including Taxpayer Correspondence Services (TCS), IT, and business stakeholders, to modernize and improve the effectiveness of outbound communication.

Migration Duties:

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  Migrate notices, letters, and correspondence from legacy platforms such as:

  
  
  
  
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    OpenText xPression

    
    
  
  
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    Correspondenx

    
    
  
  
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    Elixir DesignPro

    
    
  
  
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    ECM and other legacy tools
    
    into OpenText Exstream

    
    
  
  
  
  


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  Convert and format content to ensure compatibility with Exstream data ingestion requirements

  
  


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  Provide development and configuration support to ingest files from legacy systems, establishing at least three complete end-to-end test cases to validate a repeatable migration process

  
  

Redesign Duties:

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  Redesign and enhance existing taxpayer correspondence content in OpenText Exstream based on direction from TCS and business units

  
  


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  Create new designs or update layouts, formatting, and structure (e.g., font, spacing, images, graphics) to align with updated standards

  
  


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  Generate samples and prototypes for review and approval

  
  

Collaboration & Testing:

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  Collaborate with TCS on up to three design variations for A/B testing, incorporating feedback and performance insights

  
  


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  Support TCS and IT priorities including pilot execution and adherence to the delivery schedule

  
  


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  Contribute to the development of a standardized style guide within Exstream and codify reusable design standards

  
  

Design & Evaluation:

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  Apply design specifications and configure visual changes to enhance notice readability and effectiveness

  
  


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  Assist in establishing a consistent approach for evaluating and improving design outcomes

  
  


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  Support design reviews and implement updates based on stakeholder feedback

  
  

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  Proven experience with OpenText Exstream for both content migration and document design

  
  


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  Hands-on experience with legacy document composition systems (e.g., xPression, Elixir DesignPro, Correspondenx)

  
  


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  Strong understanding of document formatting principles, design evaluation, and user experience

  
  


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  Experience collaborating with business and IT stakeholders on correspondence redesign

  
  


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  Familiarity with A/B testing methodologies and iterative design processes

  
  

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  Experience in government or regulated environments, especially IRS or taxpayer correspondence

  
  


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  Ability to work with large volumes of content and tight delivery schedules

  
  


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  Strong attention to detail with excellent communication and documentation skills

  
  


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  Background in visual design or document layout tools is a plus