Role
- Facilitate product installation and replacement by coordinating with the device installation team.
- Manage the account handover process from the sales team and drive project implementationConduct daily checks for device health and resolve issues
- Create and implement clinical protocol
- Provide comprehensive on-job training for nursing staff, housekeeping personnel, and administrative teams on product usage.
- Train staff on new product features and drive adoption.
- Ensure new patients are on boarded through a tele-calling process with physicians.
- Implement alert management protocols, including acknowledgement, validation, and escalation.
- Conduct monthly patient data reviews with the nursing director.
- Visit each monitored patient at least once a fortnight, updating notes on the RCM platform
- Implement and present monthly Clinical Governance Reports to facility leadership.
- Attend weekly reviews and planning sessions with the Zonal Account Manager.
- Ensure compliance with all required processes, including activity logging and medical notes.
- Collect and report information on competitor activities within allocated accounts.
Account Management
Training and Education
Patient Care and Monitoring
Reporting and Compliance
Qualifications
- Registered Nurse (RN) or Licensed Vocational Nurse (LVN) certification required.
- Strong clinical background in skilled nursing or long-term care settings.
- Excellent communication and interpersonal skills.
- Proficiency in healthcare technology and electronic health records.
- Ability to work independently and as part of a team.
Preferred Skills
- Experience with remote patient monitoring systems.
- Knowledge of healthcare compliance and data protection standards.
- Project management skills.
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