Nurse Flow Manager

Job Title: Nurse Flow Manager

Position Code: H10E Exempt

Division: Operations

Position Category (330): Nurses (L11)

Position Category (Rphca): Other Clinical Staff

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

POSITION SUMMARY

Under the direct clinical supervision of the site Clinical Supervisor and with administrative direction from the Health Center Manager, coordinates clinical staffing to ensure the efficient flow of patients through the Health Center and assists providers in delivering quality patient care, to include administration of injections, medical treatments, patient education, coordination of care, and other clinical activities.  

ESSENTAIL DUTIES AND RESPONSIBILITIES

• Conducts telephone and walk-in patient in-take/triage (as appropriate to level of license);
• Monitors and takes measures to ensure effective and efficient patient flow;
• Works with the Health Center Manager to interview, orient, train, educate, evaluate and supervise assigned clinical support staff members;
• Assists with appropriate ordering of medical supplies and equipment, makes scheduled rounds of the health center to assess inventory and needs, and coordinates with the Health Center Manager to arrange for purchase and/or repair orders;
• Works with medical/lab assistants to support patient examination/treatment by FCCH providers, to include vital signs, patient interviews, and specimen collection/preparation;
• Administers injections and medications as requested by the provider;
• Provides/assists with other patient treatments as requested by the provider;
• Performs venipuncture, lab procedures, records the results of laboratory tests in the patient record, and ensures coverage of the department;
• Oversees clinic drug room function and coverage on a daily basis;
• Ensures the efficiency and effectiveness of Patient Care Facilitator activities;
• Assists with/prepared to take a lead role in emergency situations and reacts quickly while making effective decisions;
• Assists with customer service issues;
• Helps to maintain strong lines of communication between site Leadership and all clinical personnel;
• Participates in staff meetings, site Leadership meetings, and organization Leadership meetings;
• Establishes good working relationships with individuals of varying social and cultural backgrounds;
• Works closely with site leaders and organizational leaders to develop and implement needed changes, and to enhance quality of care while achieving a high level of patient, provider, and staff satisfaction;
• Maintains patient and employee confidentiality;
• Performs miscellaneous job-related duties as assigned;

MINIMUM EDUCATION AND EXPERIENCE

• State of New Mexico Licensed Practical Nurse, Associate's degree (AA) or equivalent from an accredited Registered Nurse (RN) program; 
• Two years of supervisory experience is preferred;
• Bi-lingual English/Spanish is preferred;

LICENSES/CERTIFICATIONS REQUIRED

• State of New Mexico Licensed/Registered Nurse or licensure pending, as documented by temporary license;
• CPR Certified;

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Knowledge of nursing techniques and practices;
• Knowledge of clinical operations and documentation;
• Advanced knowledge of clinical patient intake procedures, and supervisory level/functional understanding of FCCH laboratory and pharmacy protocols;
• Knowledge of patient care charts and patient histories;
• Knowledge of patient evaluation and triage procedures; 
• Functional knowledge of word-processing, database and electronic medical record software programs;
• Ability to accurately observe, assess and record symptoms, reactions, and progress;
• Ability to safely lift, and physically manipulate patients;
• Knowledge of appropriate procedures and standards for the administration of medications and patient care aids;
• Knowledge of supplies, equipment, and/or services ordering and inventory control; 
• Ability to educate and communicate effectively with patients and/or families as to the nature of disease and to provide instruction on proper care and treatment while making their visit a pleasant experience;
• Ability to prepare and process laboratory samples using established protocols. 
• Knowledge of OSHA guidelines for blood borne pathogens/sterile technique requirements;
• Ability to maintain quality, safety, and/or infection control standards;
• Ability to maintain calendars and schedule appointments;
• Ability to use a multi-line telephone to schedule appointments and coordinate patient visits with center staff;
• Ability to work independently under the general direction of a provider and follow instructions for work completion;
• Ability to take the initiative to resolve patient concerns and problems;
• Ability to foster a cooperative environment;
• Demonstrated employee development and performance management skills;
• Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments;
• Demonstrated knowledge of/familiarity with all applicable compliance expectations, including TJC and/or related accreditation and certification requirements, and ability to cooperate fully and comply with laws and regulations;
• Knowledge and familiar with compliance program, corporate fully and comply with laws and regulations;

AGE OF PATIENTS SERVED

• All ages - geriatric, adult, adolescent, and pediatric

PHYSICAL CHARATERISTICS/WORKING CONDITIONS

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are opportunities to relax from any physical exertion or to change position in work activities.

• Physical Effort and Dexterity: Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Machines, Tools, Equipment: Capable of using medical equipment, office machines and personal computers for word-processing and data entry. 
• Visual Acuity, Hearing, and Speaking: Must be able to read results of medical tests and computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
• Environment/Working Conditions: Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Work is normally performed in a typical interior/office work environment. Work is inside a clinic in a controlled environment at multiple health centers working with managers, providers, support staff, and FCCH partners. Normal office and clinic safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required meet deadlines.