Nursing Support Coordinator, Orthopedic and Surgical - Days

OVERVIEW

Responsible for maintaining accurate and timely departmental documentation and reports in support of the nursing department’s philosophy and goals.

Schedule: 40 hours per week

Shift: Days

Essential Duties and Responsibilities

• Assists Director with assigned administrative duties. Maintains time/attendance records, processing of department payroll. Maintains current log of employee's licensure, certifications, and mandatory in-services, enters statistical and quality data, compiling reports for the Director. Completes requisitions and reports as directed by the Director. Orders and maintains office supplies keeping adequate amounts available. Establishes and maintains a filing system to ensure easy follow up and retrieval. Provides manager with input as to budgetary needs while monitoring the budget. Creates reports and records as needed using the appropriate software. Trouble shoots software/hardware problems and follows up with appropriate area. Takes committee meeting notes and participates in system committee. Provides clerical communication to unit. Initiates equipment repair, disposal process. Responsible for staff schedules. Monitors vacation and sick time. Assists with environmental rounds, as well as keeping organization and cleanliness of unit. Sorts and distributes mail. Prepares reports, logs and other related information and provides clerical support as required. Responsible for data input and report generation for Employee Health and Workers Compensation. Precepts Unit Clerk staff. Maintains current bulletin boards, postings, notifications. Serves as a staff resource. Special projects and other duties as assigned. Processes requests in an accurate and timely manner. Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff. Directs visitors to patients' rooms. Processes patient charges and orders supplies as needed. Participates in department or unit performance improvement activities.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Unit Clerk or Medical Assistant experience required.
Previous hospital and clerical experience required.
Centralized scheduling experience preferred.

Certification and Licensure

N/A

Skills and Abilities
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group, problem solving situations. Remains calm when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.

Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Motivation - Self-directed in daily work routine; remaining productive during work hours.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Attendance/Punctuality - Is consistently at work and on time, ready to work.

Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Proficient Computer skills, Microsoft Office.
Knowledge of Kronos, HBO, Portal products beneficial.


Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable
accommodations. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception

Level of Supervision

N/A

Supervises

Monitor unit clerks for proficiency with new processes and procedures, report all deficiencies to Director.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women