Nutrition Supervisor

Job Title: Nutrition Supervisor

Reports To: Senior Director of Nutrition Programs

FLSA Status: Non-Exempt, Full-Time

Department: Nutrition

Level: S3

Location: Gary and Mary West Wellness Center 

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.1 million meals and coordinated services to over 10,700 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for five years in a row from 2019-2024.

Job Purpose

The Nutrition Supervisor is responsible for the day-to-day operations of the dining room and kitchen at the congregate site. The supervisor is responsible for the management of food service staff and dining room processes. This individual is the point of contact for the center as they coordinate with the Nutrition Services, Health and Social Services and Facilities teams.

Job Duties and Responsibilities

• Assists Senior Director of Nutrition Programs with managing staff at congregate site and supporting other sites, including:
• Hire and train new food service workers
• Monitor and enforce all safety rules; actively involved in spot checking driver paperwork procedures to evaluate and ensure accuracy, retraining if necessary
• Surveys client satisfaction and investigate client complaints; addressing and resolving escalated client service issues in a timely and thorough manner
• Instill and model strong customer service skills for all staff, seniors and volunteers.
• Prepare staff evaluations and timecards for food service staff.
• Act as a liaison with all the food service vendors at the site.
• Oversee the counting and collection of all meal donations.
• Act as a concierge to seniors, guests and volunteers in the dining room.
• Ensure all meal reports are completed.
• Responsible for distributing the monthly menus at the site.
• As a mandated reporter for Elder Abuse, report any suspicious circumstances or suspected abuse to Adult Protective Services.
• Ensure all appropriate policies and procedures are followed.
• Performs other related duties as assigned.
• Demonstrates professionalism, integrity, ethical behavior and commitment to the values of Serving Seniors.

Education and Experience

• Bachelor’s degree preferred or equivalent combination of education and key experience to successfully perform the key roles of the job; or five-seven years related experience with a High school Diploma or GED
• Minimum of three years previous supervisory/administrative experience required
• Food service experience preferred
• Strong computer skills in data entry and proficient in of all Microsoft Office suite applications

Knowledge, Skills, and Abilities

• Ability to use good judgment and maintain confidentiality
• Flexible and able to adapt quickly to changing priority and schedules
• Ability to work independently, multi-task, and set priorities to meet deadlines
• Adept at hiring, training, coaching and executing all facets of employee performance
• Strong skills in planning, delegating, predicting and visualizing
• Ability to work with challenging clients and provide positive outcomes
• Strong professional, organizational, and interpersonal skills to effectively relate with all members of the team.
• Communicate, distribute, report, correspond and process information
• Excellent written and verbal communication skills both remotely and face to face
• Must be reliable and responsible

Working Conditions

While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use).

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans, to all employees
• We’ve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.