NY Customer Service Representative, 17.50, Onsite, New York, Bilingual - Leading Industry Pay

Job description

Job description

This is an onsite position in New York, NY that will start 6/3.

Required Assessments:

Typing: 35 wpm

Basic Comp- 70%

CS Mindset – 70%

Must speak the following languages: Spanish,

Hours of Operation: Monday - Friday 8:30am - 8:00pm & Saturdays 10:00am - 6:00pm

JOB DETAILS:

• Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
• Educates clients on managed care.
• Assesses client's health care needs and assists clients in choosing a health plan.
• Maintains updated knowledge of the New York Project.
• Assists clients in enrolling/disenrolling in health plans.
• Receives and sorts of enrollment/disenrollment forms.
• Review's enrollment forms for accuracy and completeness.
• Processes enrollment/disenrollment forms.
• Sends necessary letters to clients.
• Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
• Performs managed care education and enrollment services when call volume warrants.
• Assists or performs mailroom functions, when assigned.
• Meets all standards established for this position as outlined in the attached performance criteria.
• Performs other duties as may be assigned by the Call Center Supervisor or management.

REQUIREMENTS:
EDUCATION/EXPERIENCE:

• College degree or equivalent experience
• Knowledge of the community to be served
• Experience making presentations to groups
• Ability to follow directions; ability to handle pressure
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently.
• Computer Literacy required proficient in Microsoft Office Applications as Excel, Power Point, and Word.
• Preferred qualifications include two years of human services experience; or experience dealing with the public; and fluency in commonly spoken languages.

Pay Rates

• Pay Rate
• Spanish-speakers: $17.50/hr-Paid Weekly

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person

Language:

• Spanish (Preferred)

Work Location: In person

Please send your resume to:

Tania A. Montalvo, MBA
Email: [email protected]

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• New York, NY 10005 (Required)

Ability to Relocate:

• New York, NY 10005: Relocate before starting work (Required)

Work Location: In person

Please email resumes to Tania Montalvo @ [email protected]