NYC HRA Enrollment Benefit Specialist

Job Title: NYC HRA Enrollment Benefit Specialist
Organization: Yemeni American Merchants Association (YAMA)
Location: Bronx with travel throughout the five boroughs
Salary: $40,000 starting salary
Hours: Monday - Friday, 8:30 AM - 4:30 PM

Expected Hire Date: December 1, 2025

About YAMA:

The Yemeni American Merchants Association (YAMA) is a community-based non-profit organization that serves Yemeni-American merchants and their families in New York City. YAMA offers a range of services to foster community growth, economic stability, and personal development through educational programming, case management, advocacy, and resource connection. Our programs cater to the unique needs of Yemeni-American immigrants, supporting their integration into New York City’s vibrant communities.

YAMA’s immigrant services programs are specifically designed to address the challenges Yemeni immigrants face, helping them succeed in work, education, and civic life. Our goal is to support the well-being and success of Yemeni families by addressing educational, economic, and social inequalities through a holistic approach.

Position Overview:

We are seeking a dedicated NYC HRA Enrollment Benefit Specialist to join our team. This role will focus on helping community members access and navigate benefit programs. The ideal candidate will be a detail-oriented, compassionate professional who can travel throughout the five boroughs and conduct assessments, facilitate enrollment processes, and schedule follow-up appointments.

Key Responsibilities:

• Benefit Enrollment & Assessment: Conduct in-person assessments for clients to identify eligibility for HRA benefits and other relevant support services.
• Application Assistance: Guide clients through the application process for NYC benefits, ensuring all required documentation is completed and submitted accurately and promptly.
• Appointment Scheduling & Follow-Up: Schedule appointments for follow-up consultations and assist clients with any next steps related to their benefit applications.
• Resource Connection: Work closely with other YAMA programs to connect clients with additional resources, such as ESL classes, immigration legal services, and case management.
• Client Advocacy: Act as an advocate for clients, ensuring their needs are effectively communicated and addressed by relevant social service agencies.
• Data Entry & Documentation: Maintain accurate client records in our database, track enrollment statuses, and document any follow-up actions.
• Technology Proficiency: Utilize various digital tools, including the Google platform (Google Sheets, Google Docs), Microsoft Word and Excel, and Salesforce, to manage client information, track enrollment processes, and communicate effectively with team members.
• Virtual Collaboration: Confidently use Zoom for client meetings, training sessions, and team collaboration, ensuring seamless interaction and engagement in a virtual setting.

To Apply:

If you are passionate about supporting immigrant communities and advocating for equitable access to social services, we invite you to apply. Please submit your resume and a cover letter detailing your experience and motivation for joining YAMA.

YAMA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications:

• Education: Associate or College degree in a related field is preferred.
• Experience: At least 1 year of experience in a community-based, social services, or nonprofit organization is preferred. Previous experience with benefit enrollment, case management, or advocacy work is an asset.
• Skills:
  • Strong interpersonal and communication skills, with an empathetic approach to client interaction.
  • Detail-oriented and organized, with the ability to manage multiple tasks effectively.
  • Proficiency in using Google Sheets, Google Docs, Microsoft Word, Excel, Salesforce, and Zoom.
• Language Proficiency: Bilingual abilities in Arabic and/or Spanish are a plus, as they allow for better communication with YAMA’s diverse client base.
• Mobility & Accessibility: Must be comfortable with on-site work in the Bronx, with the ability to travel between client locations and support clients with accessibility needs.
• Leadership Orientation: A desire to contribute to a leading organization, bringing a proactive and solution-oriented approach to enhancing YAMA’s mission and community impact.

Benefits:

• 401(k) Plan: Enrollment in YAMA’s 401(k) plan, with opportunities for savings and future financial planning.
• Professional Development: Opportunities to grow within a supportive, mission-driven team focused on social justice and community service.
• Collaborative Work Environment: Join a diverse and dynamic team dedicated to empowering Yemeni-American immigrants and addressing racial and social inequalities in NYC.