OAAS Support Coordinator

ESSENTIAL JOB RESPONSIBILITIES:

• Completion of quarterly visits, observation and monitoring, and monthly contacts. 
• Conduct iHC assessments according to OAAS’ timelines and enter them into the data system within 10 days. 
• Conducts and completes annual CPOC according to OASS’ timelines. 
• Submitting plans to the Support Coordinator Supervisor for approval according to OAAS and ESL timelines. 
• Planning, scheduling, and coordinating quarterly meetings with participants and providers. 
• Responding to participant changes in needs, completing/submitting appropriate paperwork when a revision is needed. 
• Researching, accessing, and linking services. 
• Communicating and working with providers to ensure appropriate service provision. 
• Maintaining all responsibilities and requirements regarding critical incidents as required by OAAS
• Meeting with supervisor for weekly supervision, consultation, and participant needs. 
• Attending and participating in weekly staff meetings. 
• Attending and participating in required training. 
• This position is a mandated reporter. Any mandated reporters shall make reports immediately upon learning of incidents of abuse or neglect to Adult Protective Services and Elderly Protective Services.

ACCOUNTABILITIES : 

I. PROVISION FOR SUPPORT COORDINATOR SERVICES:

A. Assesses and addresses in Comprehensive Plan of Care (CPOC) needs expressed by the participant, his/her family or guardian, and professionals including but not limited to physician, service provider(s), support coordinator, teacher(s), psychologist, and therapist(s). 

B. Makes referrals to appropriate agencies and/or providers of DHH. 

C. Documents and follow-up promptly to ensure services are in place and appropriate. 

D. Establishes ongoing rapport with participants and assists them as appropriate in maintaining community living. 

E. Responds to participant referrals and needs promptly. 

F. Empower participants and families to be active participants in their care. 

G. Maintains an active caseload not to exceed 35 participants (OAAS does not have a maximum caseload). 

H. Maintains a 40-hour work week at least fifty percent (50%) of the time during normal business hours. 

I. Works with the participant, service provider(s), and families in setting long-range and short-range goals for the participant; coordinates services to meet these goals; and monitors progress of the participant in achieving set goals. 

J. Reports to the Support Coordinator Supervisor regarding consultation needs regarding issues with each participant. 

K. Serves as Long Term Care Support Coordinator for assigned NOW Waiver, EPSDT, Children’s Choice, Supports Waiver, and any other contracted populations.

II. CLIENT FILE MAINTENANCE

A. Keeps accurate and up-to-date records and documentation. 

B. Completes Comprehensive Plan of Care and quarterly reviews, amendments and other paperwork as required by DHH in cooperation with the Support Coordination Team. 

C. Maintains thorough, up-to-date progress reports. 

III. PROVIDES NEEDED ASSISTANCE OR FILLS IN FOR OTHER SUPPORT COORDINATORS AS NEEDED AND/OR DIRECTED BY SUPERVISOR.

IV. PARTICIPATES IN PUBLIC RELATIONS ACTIVITIES TO ORIENTATE AND MARKET PROGRAM SERVICES TO THE PUBLIC. 

A. Participates in Easter Seals activities and other activities if requested. 

V. PROJECT MANAGEMENT

A. Provides input and assistance to Supervisor and Project Manager in the preparation of program reports and state-required reports. 

B. Works with Supervisors and Project Manager to assure maximum communications and coordination with other Easter Seals staff, e.g., administrative assistants, other program development staff, etc.

C. Works with Support Coordination Supervisor and Program Director in evaluating program effectiveness and compliance within State/Contract requirements and program goals. 

D. Participates in staff meetings to keep informed and ensure open lines of communication. 

VI. STAFF DEVELOPMENT

A. Participates in state Support Coordination activities and training opportunities as budget/need allows. 

B. Participates in mandatory in-service training required by Easter Seals. 

C. Completes at least 40 hours of training per year. 

VII. COMPETENCIES:

A. Problem Solving/Decision Making – Able to assess needs and consider course of action to best meet those needs. 

B. Monitoring – Able to monitor participant progress and respond to unmet needs; able to monitor provider service provision and billing practices and to ensure accuracy. 

C. Planning – Establish effective objectives, priorities, and implement plans; anticipate obstacles and consider alternatives. 

D. Coordination – Makes adjustments in casework to coordinate efforts with other agencies to ensure consistency and adequate follow-up. 

E. Action Orientation – Takes initiative rather than passively accepting; takes action and attempts to influence events to achieve goals. 

F. Work Commitment – Willingly commits extra effort and time to get a job done; identifies with organization goals; exhibits excellent time management abilities. 

G. Oral and Written Communication Skills – Possess both skills. 

H. Building Relationships – Able to establish rapport with provider agencies and staff, Easter Seals administrative and other program staff. 

I. Team Playing – Work cooperatively with other Easter Seals Support Coordinators/Supervisors. 

J. Assertiveness – Able to identify with project and Easter Seals objectives; adequately, constructively and directly communicate these objectives, recognizing and respecting the needs of others.

QUALIFICATIONS:

• Must have a Bachelor’s Degree in Social Service or Human Services related field. 
• Must have own reliable transportation. 
• Must be willing to travel during the day to outlying parishes as required. 
• Must be able to multi-task and meet deadlines.
• Must have excellent written and verbal communication skills. 
• Must be proficient in the use of Microsoft Office Software (i.e. Word, Excel) and computer literate. ? Must be a team-player. 

PHYSICAL REQUIREMENTS:

• The employee is regularly required to operate a computer, file and retrieve written documents, communicate with others on the phone and in-person. 
• The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items. 
• Ability to move independently or with reasonable accommodation within the facility and community. 
• Must be able to travel and meet with participants. 

WORKING CONDITIONS:

• Work is performed in a normal working office setting that is environmentally controlled and out in the field.