OBIC SORT Program Manager

OBIC SORT Program Manager

Psych-ZSFG-Adult-SAAM

Full Time

79194BR

Job Summary

Supervises programs operations. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.

The OBIC SORT Program Manager will be the lead in the program development, implementation, and day-to-day management of the program. The SORT Program Manager will supervise SORT staff members.

The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

OBIC Clinic is in the Division of Substance Use And Addiction Medicine (DSAAM), which is a part of the UCSF Department of Psychiatry at Zuckerberg San Francisco General Hospital.

DSAAM and the UCSF Department of Psychiatry at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) is dedicated to providing culturally competent services to the diverse patient population we serve. Providing a range of clinical services informed by evidence-based practices, cultural humility, and trauma-informed care.

The DSAAM consists of a number of programs located at Zuckerberg San Francisco General Hospital and Trauma Center and within the community including OBIC Clinic, Opioid Treatment Outpatient Program (OTOP), Methadone Van, Office-based Opioid Treatment Program, and Stimulant Treatment Outpatient Program.

Required Qualifications

Bachelor's degree in related area and three + years of related experience, and one + years of lead/supervisory experience or equivalent combination of experience / training.
Experience in the field of public health.
Experience working with populations diverse in gender, sexual orientation, race, ethnic, and socioeconomic background.
Experience with clinical supervision.
Knowledge of business software and specialized applications and data management systems used in clinic / center operations.
Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
Demonstrated skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.
In depth knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies.
Strong skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses.

Preferred Qualifications

Graduate education in Social Work, Psychology or related field required.
Licensure in relevant patient care support discipline, LCSW, MFT, APRN, MD, or Psychologist required
California Driver's License (CADL).
CPR and first aid certification.
Experience in a clinic serving patients with SUD and with knowledge about SUD treatment and regulations.
Experience with direct supervision of staff including selecting, training, and evaluating staff.
Experience with employing disciplinary measures, including placing an employee on suspension, labor union grievances, and advising on disciplinary measures.
Experience or knowledge in patient outreach.
Demonstrated project management skills and at least two years' experience in program development.
Ability to communicate in spoken and written Spanish.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce.

We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

004172 AMBUL CARE ADMSTN SUPV 1

Job Category

Professional and Managerial, Social Work and Psychology, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Contract

Percentage

100%

Appointment End Date

30-Jun-2025

Location

San Francisco, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday thru Friday 8:30-5:00

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