Observability Engineer

About us

Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide.

About the Role

We are looking for a skilled DevOps Engineer with strong expertise in observability, monitoring, and cloud-native deployments. The ideal candidate is passionate about system reliability, performance optimization, and building scalable infrastructure across modern cloud platforms. 

Key Responsibilities: 

• Design, implement, and maintain observability solutions using tools such as Datadog, Grafana, and the Elastic Stack (ELK) 
• Build and optimize monitoring, alerting, and logging pipelines to ensure high system reliability and fast incident response 
• Develop dashboards and metrics that provide deep visibility into system performance and business KPIs  
• Ensure best practices in cloud architecture, including security, scalability, and cost optimization 
• Troubleshoot production issues and implement proactive solutions to prevent recurrence 

• At least +3 years with hands-on experience with observability and monitoring tools (Datadog, Grafana, Elastic/ELK) 
• Strong understanding of logging, metrics, tracing, and alerting concepts 
• Proven experience with AWS and Azure cloud platforms 
• Solid understanding of containerization and orchestration (Docker, Kubernetes is a plus) 
• Strong problem-solving skills and a proactive mindset toward system reliability 
• Experience with distributed systems and microservices architecture 
• Scripting skills (Python, Bash, etc.) 

Advantage:

• Familiarity with CI/CD pipelines and DevOps best practices 
• Familiarity with Infrastructure as Code and automation tools 
• Knowledge of SRE principles (SLIs, SLOs, error budgets)