OCC Operations Coordinator

Munich Airport NJ LLC is an US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management of New Terminal A at Newark Liberty International Airport (EWR)! We are looking for an OCC Coordinator to join our team as soon as possible.
 
Operations Control Center Coordinator

 You will be part of a dynamic team, helping to enhance travelers' journeys by providing best-in-class airport services and elevating travel experiences beyond expectation.         

Your Future Responsibilities

• Coordinates successful execution of planned and unplanned operations in liaison with Airlines
• Plans, coordinates and performs allocation changes and communicate changes to the affected stakeholders in a timely manner
• Monitors the reception and records pertinent flight data required for daily operations
• Coordinates and manages flight irregular operations: delays, return flights, cancellations, diversions
• Control of provided flight data for completeness of each flight operation as well as clarification of ambiguities with airlines
• Monitors FIDS display performance, dynamic signage and staff pages, to verify that flight data updates trigger the corresponding actions in these systems
• Monitors the passenger/baggage/aircraft process, reacts according to procedures when the operational performance is not the expected
• Communicates with the operations team when required regarding all significant changes or updates which may impact operations
• Issues reports and identifies trends
• Event coordination and follow up of its resolution
• Other duties as assigned by the OCC Duty Manager

Your Education & Training

• Bachelor’s Degree in Aviation, Transportation Management, Engineering or extensive coursework or relevant designation in ICAO, IATA, ACI, IAAE programs OR equivalent in terms of years of experience
• 3 years or more of experience within a control center and/or 5 in the aviation sector

Your Skills & Experience

• Ability to analyze and review capabilities of workflow processes
• Capacity to collect information, generate reports and ability to analyze and identify/foresee possible events
• Working experience with resource management systems
• Good coordination and communication skills
• Stakeholder focused, establishing good relationships
• Ability to work under pressure
• Tact and diplomacy while dealing with others under difficult circumstances
• Extensive experience with airport operations  

Good reasons why you should become part of the airport family

• Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate
• Help Munich Airport, Europe’s only 5-star Airport, to build on its reputation in the US
• International working environment
• Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.