Occupancy Specialist

Location: Los Angeles, CA

Starting Pay: $24.04 per hour, non exempt

Organization Overview 

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.  

In short, we do good work.  

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.  

Department Summary 

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.  

Position Summary 

The Occupancy Specialist position plays a key role as a member of the growing FHSP Housing Department. This position manages matching units from the housing portfolio to participants of the Flexible Housing Subsidy Pool (FHSP) Program and ensures program participants are presented with appropriate housing options that match their unique needs. The Occupancy Specialist manages a dynamic portfolio of housing units across Los Angeles County in accordance with specific program objectives. The Occupancy Specialist will maintain unit listing websites with available unit portfolio details and initiate unit viewing process for interested tenants.  The Occupancy Specialist will closely track outcomes of the unit matching process and unit listings websites, and use reporting to show trends, successes, and areas for process improvement. The Occupancy Specialist should be a strong communicator, a strategic thinker, a quick learner, and a systems-oriented team player. The Occupancy Specialist works closely with the rest of the Housing Utilization team, Housing Acquisitions team, Tenancy Support Services team, and Data & Technology team to fulfill their responsibilities. 

Position Responsibilities 

• Update and maintain unit listing websites by ensuring accurate advertisement of available unit portfolio 

• Screen for eligible applicants, and initiate the coordination of unit viewings  

• Utilize FHSP databases and trackers to match participants with appropriate housing units from within the FHSP housing portfolio. 

• Match participants to units in a manner that minimizes the time participants spend unhoused, minimizes time units stay vacant, and increases utilization of the unit portfolio. 

• Produce regular reports on unit matching outcomes in order to inform Housing Acquisition strategies and program operations. 

• Coordinate with the Housing Acquisitions team to keep the housing portfolio up to date in Salesforce. 

• Maintain sufficient knowledge of all FHSP sub-programs to provide FHSP participants with appropriate housing options. 

• Onboard and train newly hired FHSP program staff on unit matching workflows. 

• Communicate routinely with stakeholders to provide FHSP participants with continuous support. 

• Participate in and be a thought partner for ongoing initiatives for the FHSP Housing Department to maximize utilization of unit portfolio 

• Other duties as assigned. 

Minimum Requirements

• 1 year minimum of experience in non profit setting strongly preferred
• Basic Excel, Salesforce, CRM experience strongly preferred

Core Competencies   

• Managing and Measuring Work: Clearly assigns responsibility for task and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.  

• Action Oriented: Enjoys working hard; is action oriented and full of energy for things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.  

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect.  

Organizational Values  

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.   

• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.   

• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.  

Physical Requirements  

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.  

Labor Union

This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement.

Salary range for this position is $24.04 - $26 per hour. This position is being offered at $24.04 per hour.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.  

• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Wellness Resources 
• Hybrid Work