Occupancy Specialist

Summary/Objective: 

The Occupancy Coordinator is responsible for managing all incoming applications and resident certifications in compliance with applicable program requirements.  

Essential Functions: 

• Ensures compliance with all applicable Program requirements as it relates to associated contracts and agreements. 
• Ensures compliance with HUD, HOME, HDG, LIHTC, HCV income requirements, and yearly rent updates. 
• Reviews monthly activity in Yardi software 
• Determines eligibility for assistance and occupancy of all applicants in accordance with program guidelines. 
• Processes original, initial, interim, and termination certifications along with third party verifications for yearly recertifications and admission of residents.  
• Ensures 100% occupancy through effective waitlist management 
• Responds to inquiries and questions regarding resident admission and waitlist 
• Works closely with the Property Manager and submit all files for approval 
• Perform other duties as assigned or required by management. 

Competencies: 

• Ability to communicate clearly both verbally and in writing 
• Sensitivity to the concerns of residents and a commitment to dealing fairly with all 
• Friendly demeanor, positive disposition, tactful, patience and high ethical character   
• Maintains a professional demeanor and responds with urgency   
• Strong organizational and interpersonal skills; attention to detail 
• Excellent computer skills and knowledge of Microsoft Office and Yardi 
• The ability to work quickly and efficiently, multi-tasking in a fast-paced environment 
• Demonstrated ability to work effectively with a wide range of diverse constituents 
• Self-directed and proactive; independent problem solver 

Education and Experience: 

• High school diploma required; some college a plus 
• Two (2) years prior work experience in customer service role; working with an elderly and/or disabled population a plus 
• Knowledge of HUD requirements (LIHTC, HOME and Section 8) 
• Knowledge of HUD Handbook 4350 
• Experience in Yardi