Occupational Health Services Associate

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:

The Occupational Health Services (OHS) Associate will achieve proficiency in the requirements below through job-related training and work experience. The OHS Associate will perform a variety of complex tasks including customer service both internal and external. A successful OHS Associate will be eager to learn new and complex processes, as well as have a desire to achieve production and quality goals.  

Responsibilities:

• Schedule donor occupational health testing within vendor systems.  
• Process and complete drug and occupational health testing results to ensure delivery to clients.
• Learn and understand the regulated processes for both drug and occupational health testing. 
• Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results.
• Work with internal teams to assist clients.
• Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results.
• Meeting attendance, production and quality standards of the company/department. 
• Records details of all calls and tasks, as well as actions taken, into Salesforce.  
• Other duties related as assigned by management.
• Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures.
• Contributes to team effort in maintaining service level agreements (SLA) 
• Contribute to a positive team environment.
• Contribute to creating and maintaining work instructions and Milo flow charts.
• Ability to multitask, make decisions, and work independently and well as with a team. 

Qualifications:

• High school degree or GED required. 
• Able to complete work with minimal errors under limited supervision required. 
• Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.  
• Ability to multitask (i.e., read or type while talking on the phone) required.  
• Strong written and verbal comprehension and expression skills required.  
• Ability to type 35+ WPM required. 
• Previous experience with CRM systems (i.e., Salesforce) preferred. 
• Must take ownership, be open, work as one, and stay curious.  

The annual base hourly for this position ranges from $13.70 - $16.00. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training.  This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process.

The Accurate Way: 

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.  

Take ownership. 

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.      

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious. 

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. 

Work as one. 

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. 

Equal opportunities 

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. 

This posting is open for U.S.-based candidates who currently reside in the following states: CA, CO, FL, GA, IL, MD, MN, NC, NY, OH, OK, PA, TN, TX, VA, WA, WV

For Court Runner opportunities, candidates may also reside in: AZ, DE, KY, MI, NH, NV

Special Notice: 

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected]. 

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. 

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. 

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.