Ocean Export Documentation Specialist

Job Duties

Including, but not limited to:

• Manage FAS (Free Alongside Ship) customer relationships and drive sales through proactive outreach and solution‑based support.


• Coordinate end‑to‑end ocean export processes, including booking, documentation, and compliance with international regulations.


• Communicate with carriers, terminals, and internal teams to ensure timely cargo movement and resolve shipment issues.


• Works independently on a PC when using MS Excel, Word, and Outlook.


• Perform recordkeeping in manual, pdf and electronic database formats.


• Communicates with email, texting, and instant messaging.


• Phone etiquette that includes noting information, takes messages, schedules return calls, forwards calls, and any other task related to the phone.


• Work with other employees in the area working on different tasks.


• Maintain Scheduling and event calendars.


• Complete forms in accordance with company procedures.


• Schedule and confirm appointments for clients, customers, or supervisors.


• Keep work areas neat and orderly


• Regular attendance and punctuality are essential job functions


• Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.

Qualifications

• Ocean Export experience


• Export Documentation experience/knowledge


• Flexibility to manage large volume of emails


• Excellent organizational skills


• Must pass a medical physical and drug test


• Must pass a background check and credit check


• Preferred – high school diploma or GED and/or foreign education acceptable


• Some college one year or more preferred


• Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands


• A basic understanding of MS Office products

Job Expectations
Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.

Physical Requirements
• Work Environment: Office
• Equipment & Tools: Personal computer, multi-line phone, Laser printer
• Physical Demand Level: Light to Moderate
• Work Capacity: Lifting & carrying 35lb loads, bending, kneeling, and sitting for long periods.
• Sensory Demands: Hearing, vision, touch and taste
• Hand Movements: Repetitive motions, gripping, keyboard alignment

Work environment: In-person for the first 6 months of employment, remote after the first 6 months, contingent on satisfactory performance.

Hours: Flexible from 6 AM - 8:30 AM start

Pay rate: $25-28/hr DOE

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