Ocean Export Supervisor

Mallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our team!

The Ocean Export Supervisor is responsible for managing daily operations, supporting documentation compliance, and ensuring exceptional customer service.

Duties and Responsibilities:

• Manage daily ocean export operations and serve as a key point of contact for issues and customer concerns.


• Oversee selection of shipment routes, ensuring compliance with transit time, cargo security, and regulatory requirements.


• Guide team in arranging special cargo transportation and drayage, as well as container scheduling (live load, drop, pick-up).


• Monitor the preparation and accuracy of export documentation (Bills of Lading, Commercial Invoices, Letters of Credit, AES filings).


• Review and approve steamship line bookings and documentation transmissions.


• Communicate effectively with vendors, carriers, customers, and overseas agents to ensure timely cargo movement.


• Track and trace shipments; provide status updates and resolve service disruptions as needed.


• Ensure Letter of Credit shipments meet all documentary and banking compliance requirements.


• Ensure recordkeeping aligns with company policy and regulatory standards, including document release timelines and compliance controls.


• Collaborate cross-functionally with the team to improve process flow and customer experience.

Qualifications:

• Bachelor’s Degree in Business, Logistics, Supply Chain, or a related field preferred.


• Minimum 3–5 years of ocean export experience, with 1–2 years in a supervisory or team lead role strongly preferred.


• Solid understanding of international shipping regulations and documentation.


• Cargowise experience highly preferred; strong systems proficiency required.


• Demonstrated excellence in customer service and issue resolution.


• Organized, detail-oriented, and able to manage multiple deadlines effectively.


• Excellent verbal and written communication skills.

Additional Information:

• This is a full-time, in-office position based in Des Plaines, IL.


• Salary Range: $65,000 to $80,000, commensurate with experience.


• Benefits include medical, vision, dental, 401(k), PTO, paid holidays. 

Why Mallory Alexander?

Mallory Alexander International Logistics is a leading full-service logistics provider established in 1925. With over 13 different facilities in the U.S. and 2 in China, Mallory Alexander supports manufacturers, retailers and other suppliers in the storage and shipment of their valuable cargo, and we do it with confidence–on time, with care, everywhere. We proudly offer competitive compensation, robust benefits and a family environment, an environment where our dedicated employees are able make an impact on our customers' experience. 

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