(Ocean Freight) Customer Service Specialist

Company Overview

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.

For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.

To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.

To Discover more, please visit our website at http://www.fnsusa.com

Location: Englewood Cliffs, NJ

Responsibilities

• Manage end-to-end ocean freight processes including booking, documentation, tracking, and delivery.


• Serve as the primary point of contact for customers regarding ocean shipments, providing timely updates and solutions.


• Coordinate with shipping lines, carriers, and overseas agents to secure bookings and manage schedules.


• Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders.


• Handle freight quotations, rate requests, and service inquiries.


• Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing.


• Resolve service issues and customer complaints with professionalism and efficiency.


• Maintain compliance with international trade regulations, company policies, and industry standards.


• Provide reports as requested by customers.


• All other tasks as assigned. 

Qualifications

• Bilingual proficiency in English and Korean


• Bachelor’s degree in Business, Logistics, or related field preferred


• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).


• Strong attention to detail and organizational skills.

Benefits (Full-Time ONLY)

• Health, Dental, and Vision PPO Insurance


• Life, STD, LTD Insurance


• 401(K) Plan


• Paid Time Off


• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)


• Years of Service Awards


• Education Assistant Program (Based on Eligibility)

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