Ocean Import Customer Service Representative

Company

Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers​ break away from yesterday's business model to succeed in today's world.

Responsibilities:

• Issues system generated arrival notice to the client and the nominated customs broker (may/may not be Laufer performing this service)  
• Reviews the information in the system; vessel name, voyage number, ETA, POD, delivery location, PO & SKU info in timely manner TRACKING  
• Understands the credit position the client holds with the company, which are on receipt or credit client 
• Identifies shipments if they are port to port shipments or port to door shipments and selects and contracts necessary vendors  
• Tracks empty containers until returned to terminal 
• Issues delivery order to trucker 
• Follows up with the trucker for delivery schedule appointment with customers 
• Gets arrival confirmation from terminal and update the system, once cargo is delivered 
• Tracks empty containers until returned to port 

Key Skills and Qualifications:

• A customer service position at the company requires a specific skill set. Below is a list of skills minimally required to execute the requirements/expectations 
  • Experience working in a fast paced, team oriented, deadline driven department  
  • Strong geographical awareness and experience routing international and domestic cargo 
  • Understanding of ocean carrier services, operations, and procedures 
  • Understanding of international transportation pricing practices and associated administration 
  • Strong written and verbal communication skills, including the ability to interpret foreign language to English translation 
  • Understanding of industry used protocols, laws, and terminology 
  • Strong accounting skills and a proven ability to understand how money is managed between overseas agents, ocean carriers, terminals, drayage companies and clients 
  • Understanding of AMS and ISF processing and compliance 
  • Problem solving experience and confidence to challenge status quo 
  • Computer literacy and strong organizational, interpersonal, and presentation skills 
  • Time management skills 
  • A degree in business, supply chain management, finance or geography is seen as an advantage  

Benefits:

• Medical, Dental, and Vision Benefits with company cost-sharing 
• Health Savings Account medical benefit option with a company contribution to the health savings account 
• No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible 
• Medical and Dependent Care Flexible Spending Accounts 
• No cost Short-term disability, Long-term disability, Life, and AD&D insurance 
• 401(k) Retirement Plan with a generous company match 
• Paid Time Off (over 4 weeks of PTO by year 5 with Laufer) 
• No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more 
• Employee Recognition Program 
• Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!) 

Salary range: $40,000, depending on experience. 

INDHP

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