OCM Specialist

 

 

 

Manages enterprise OCM workstreams for strategic initiatives, projects, and programs. Leads assigned change management workstreams, prepares core OCM deliverables, and coordinates stakeholder engagement to support successful adoption of technology and operational changes. Delivers high quality IS communications and fulfills operational requests for OCM support while ensuring alignment with project plans and departmental expectations.

 

 

Essential Functions:

• Manages OCM activities and workstreams for technology initiatives, ensuring alignment with established project plans and adherence to departmental standards and methodologies.
• Develops and maintains IS OCM documentation, including stakeholder analyses, readiness assessments, OCM and communication plans, and audience‑specific messaging that supports successful adoption.
• Leads and facilitates engagement with stakeholders, change sponsors, communications partners, and project leaders to ensure effective planning and execution of OCM activities and events.
• Monitors and reports on adoption, readiness, and change effectiveness metrics, identifying areas for improvement and providing recommendations within established project governance frameworks.
• Responsible for IS communication materials and manages assigned operational OCM support requests, ensuring timely and accurate delivery of information across channels.

Education Requirement:

Active enrolment or completion of a bachelor’s degree from accredited university, or equivalent experience, required. 

Certifications:

Change management or project management training or other professional certifications, preferred. 

Skills:

• Working knowledge of organizational change management and communication principles, methods, and tools.
• Strong written and verbal communication skills, with the ability to tailor messaging for diverse audiences.
• Effective planning, facilitation, and stakeholder engagement skills.
• Proficiency with MS Word, PowerPoint, SharePoint, and Excel.
• Familiarity with basic project management concepts and tools.

Experience:

2 years of experience leading change management initiatives or project workstreams, including OCM, communications, training, or business analysis activities, required.

Physical Requirements:

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Pushing / Pulling: 0-25 lbs

FREQUENTLY: Bend/twist, Squat/kneel, Standing, Walking

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

 

 

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"