Reports To: Operations Manager / Lead Surgery Schedulers
Department: Surgical Coordination
Position Summary
The Surgery Scheduler is responsible for coordinating and scheduling physician ordered surgeries and related procedures for patients. This position serves as the primary liaison between patients, providers, surgery centers, and insurance companies to ensure timely, accurate, and efficient scheduling. The Surgery Scheduler plays a key role in optimizing the provider’s surgical schedule while delivering a positive patient experience.
Key Responsibilities
Patient Coordination
Contact patients to review surgical recommendations, discuss available dates, and confirm scheduling.
Provide patients with detailed pre- and post-operative instructions.
Ensure patients complete necessary pre-operative testing and medical clearances.
Answer patient questions regarding surgery logistics, timelines, and preparation.
Scheduling & Documentation
Accurately schedule cataract surgeries, laser procedures, and related appointments.
Coordinate surgery dates with providers and surgery centers to maximize block utilization.
Maintain accurate surgical logs and update the EMR system with scheduling details.
Prepare and distribute surgical packets for patients, providers, and surgical facilities.
Insurance & Authorization
Verify insurance coverage and obtain necessary pre-authorizations.
Communicate patient financial responsibilities, including co-pays, deductibles, and premium lens options if applicable.
Ensure compliance with billing and coding requirements related to cataract surgeries.
Communication & Collaboration
Serve as a liaison between patients, providers, surgical centers, anesthesia groups, and internal staff.
Work closely with technicians, billing staff, and surgery center teams to ensure seamless coordination.
Escalate scheduling conflicts, patient concerns, or unusual circumstances to management promptly.
Qualifications
Education: High school diploma or equivalent required. Medical office training preferred.
Experience:
Prior experience in medical scheduling, ophthalmology, or surgical coordination strongly preferred.
Knowledge of cataract surgery procedures and terminology a plus.
Skills:
Strong organizational and time-management skills.
Excellent communication and customer service abilities.
Proficiency with EMR systems and scheduling software.
Detail-oriented with the ability to manage multiple priorities.
Physical & Work Environment Requirements
Prolonged periods of sitting at a desk and working on a computer.
Occasional lifting of patient charts or supplies (up to 15 lbs).
Professional demeanor in a fast-paced medical office setting.
Core Competencies
Patient-focused with empathy and professionalism.
Ability to multitask and prioritize effectively under pressure.
Strong attention to detail and accuracy.
Team-oriented with a collaborative approach to problem-solving.
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