M

OE Parts Expert

salary Salary :

$26 - 34 hourly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - OE Parts Expert



Full-time


Description

We're seeking a talented OE Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to delivering factory-authorized parts solutions that support vehicle performance, safety, and uptime.

Why join the Transwest Team?

  • Exceptional Leadership
  • Beautiful, Updated & Clean Environment
  • Competitive PTO & Benefits Packages
  • Company Training
  • Opportunities for Advancement
  • Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

  • Medical, Dental, and Vision Insurance
  • Life (Voluntary and Employer Paid) and Disability Insurance
  • 401(K) with company match beginning with your first contribution
  • HSA and/or FSA
  • Paid Time Off, Sick Time, and Company Paid Holidays
  • Employee Car Discount Program

Requirements

Essential Duties & Responsibilities:

  • Drive OE parts sales through dealership and fleet relationships.
  • Promote and support manufacturer-approved parts programs and initiatives.
  • Answer incoming calls and assist customers with OE parts identification and ordering.
  • Follow up on OE parts orders to ensure timely delivery and customer satisfaction.
  • Respond to customer inquiries regarding factory specifications, compatibility, and warranties.
  • Provide accurate product information and order updates.
  • Maintain familiarity with OEM catalogs, ordering platforms, and manufacturer systems.
  • Record departmental data and recommend operational improvements.
  • Document customer quality concerns and escalate per manufacturer guidelines.
  • Educate customers and team members on OE policies, warranty procedures, returns, and credit terms.
  • Provide troubleshooting assistance aligned with factory repair standards.
  • Process orders accurately and efficiently.
  • Maintain strong working relationships with service technicians and warranty teams.
  • Set an example of professionalism and positivity.
  • Maintain an orderly and safe working environment.
  • Additional duties as assigned.

Work Environment & Physical Abilities:

  • Activities require a full range of motion including handling and lifting, manual and finger dexterity, and eye-hand coordination.
  • This position may require standing, balancing, bending, or stooping for prolonged periods of time.
  • Corrected vision and hearing within normal range required.
  • Ability to work under stressful conditions or irregular hours.

Required Education, Experience, Knowledge & Skills:

  • High school diploma or equivalent.
  • Valid driver and license and MVR in good standing.
  • Excellent written and verbal communication skills.
  • Strong multitasking abilities.
  • Customer service and relationship-building skills.
  • Conflict resolution skills.
  • Detail oriented with strong accuracy focus.
  • Quick thinking and problem-solving ability.
  • Emotional intelligence and professionalism.
  • Computer efficiency and parts system experience.
  • Ability to work any shift if needed.
  • Ability to successfully complete a general abilities assessment.
  • Ability to pass a post-offer background check, physical, and drug screen.

Preferred Education, Experience, Knowledge & Skills:

  • Previous dealership or OE parts experience.
  • Familiarity with OEM catalog systems.
  • Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
  • Heavy and medium-duty truck industry experience.

Job Details:

  • Type: Hourly
  • Compensation Range: $26.00 to $34.00 an Hour
  • Reports To: Parts Manager
  • Shift: (Monday - Friday) (Flexible Hours)
  • Closing Date: Open Until Filled

#TW


Salary Description

$26.00 to $34.00

Original job OE Parts Expert posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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