Office 365 Administrator & IT Helpdesk

Aspire Software is looking for an Office 365 Administrator & IT Helpdesk to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Key Responsibilities:

End-User & Helpdesk Support

• Respond to and resolve IT helpdesk tickets in a timely and professional manner.
• Provide Tier 1–2 support for Windows, Mac, and Linux systems, including hardware, software, and peripherals.
• Deliver onboarding/offboarding support including account setup, hardware provisioning, and access control.
• Assist users with mobile device management, remote access (VPN), and MFA setup.
• Educate users on IT best practices, security awareness, and productivity tools.

Office 365 Administration

• Manage and support Microsoft 365 services including Exchange Online, Teams, SharePoint

Online, and OneDrive.

• Administer user accounts, licenses, security groups, and distribution lists.
• Configure and monitor security features such as MFA, conditional access policies, and DLP.
• Troubleshoot and resolve issues related to email flow, Teams collaboration, and SharePoint permissions.
• Support Microsoft Intune (MDM/MAM) for device enrollment, compliance, and application deployment.
• Assist in Office 365 migrations, integrations, and updates.

Systems & Networking Support

• Perform Active Directory and Azure AD administration, including group policy and SSO integrations.
• Update and maintain DNS/DHCP records and provide basic network troubleshooting (connectivity, VPN, firewalls).
• Support patch management, system updates, and application installations.
• Maintain IT asset inventory and ensure accurate records in the asset management system.

Documentation & Process Improvement

• Maintain technical documentation, knowledge base articles, and IT process guides.
• Identify recurring issues and recommend process improvements.
• Escalate complex issues to senior IT staff or vendors as needed.
• Stay current with Microsoft 365 updates, emerging IT tools, and security practices.

• 2–4 years of IT Helpdesk and/or Office 365 administration experience in a corporate environment.
• Strong hands-on experience with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune).
• Working knowledge of Active Directory, Azure AD, and group policy management.
• Familiarity with DNS, DHCP, VPNs, and general networking concepts.
• Proven troubleshooting and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills for supporting diverse users.
• Ability to prioritize, multitask, and work independently in a fast-paced environment.

Good to Have

• Microsoft certifications such as MS-900, MD-100/101, MS-500, or AZ-104.
• Experience with ticketing systems (e.g., Jira Service Desk).
• Knowledge of IT security best practices and compliance standards.
• Experience with remote monitoring and management (RMM) tools (e.g., Kaseya/VSA).