Office 365 Engineer

Description

Duties and responsibilities include:
Understanding the capabilities of Microsoft Identity and Access Management solutions.
Using Microsoft Azure's built-in security management capabilities and features.
Deploying Microsoft Azure's compliance management solutions skill with providing support for Microsoft Teams, Office Add-ins, REST APIs, OData, SharePoint Framework, and OpenID Connect.
Able to be "on call" and occasionally provide support outside of normal working hours.
Primary responsibilities will be monitoring enterprise-wide systems, configuration of specific alerting rules and assist in correction of missing or mis-configured monitoring alerts in SCOM.
May also assist with in-depth problem identification, troubleshooting efforts, and root cause analysis.
Provide hands-on customer frontline support engineer for Exchange Online (cloud server), Microsoft security solutions, enterprise exchange, enterprise outlook, enterprise security and compliance, Azure AD,

M365/O365

Web Apps, Admin Center MS365 Admin Centre and Azure AD portal.
Qualifications

Bachelor's Degree and 5 years work experience in related Office 365 administration and support role (4 years experience in lieu of degree)
U.S. Citizenship required
Must be able to work at customer site in Washington, DC every Monday
Previous experience in an enterprise, IT or service provider environment supporting Office 365 technical "3 tier support".
Previous experience in either Incident Management, Service Management, Service Delivery, or had a role with either direct customer account management or implementing ITIL based methodologies.
Coordination and communication skills in order to work with other technology and business partners during high stress situations.
Leadership decision making skills desired.
Excellent verbal, written and analytical skills.
Previous experience within project management, crisis management, and major incident management.
Ability to exude confidence when escalating and speaking to Senior and Executive Leadership.
Ability to multitask and delegate as needed.
Attention to detail is a MUST.
SKILLS REQUIRED: Active Directory, Azure Active Directory, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Intune, Microsoft Cloud Application Security (MCAS), Microsoft Defender for Office 365, Microsoft information protection, Data loss prevention (DLP), Office 365, Office Enterprise 365 E3 and E5, Windows server 2008/2012. Planner, Microsoft Teams, DNS, XML, PowerShell, SQL, Citrix, VPN, Data Analysis, Security and Compliance. Azure Active Directory, Cloud Office 365.

Target salary range: $75,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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