Office 365 Engineer - Outlook Mail Administration & Development

• Support Tasks
Responsible for all Office 365 Help Desk Ticket Management and Resolution
Meet 95% SLA for all Incidents and Requests
Work with Deskside / ITSC / MSP to ensure all tickets are triaged correctly and cross train
Look at ticketing trends to identify possible issues that require engineering solutions
Represent Messaging and Mobility teams on Daily Ops Call
Represent Messaging and Mobility teams on relevant Incident calls

• Administrative Tasks
Create/Update ITKB articles for Help Desk
Create/update SOP for MSP
Create/update Runbook
Submit Change Requests for all required change activity
Speak for change requests on Change Review Meetings
Swivel Chair with vendors to submit requests
Test changes before and after implementation

• Messaging Specific Tasks
Work with cyber ops team to maintain mail hygiene
Maintain DNS records for mail routing
Working with other teams to ensure Outlook/add-in functionality
Managing provisioning process on mailboxes / shared mailboxes / DLs / Conference rooms
Creation and Office 365 / Azure groups

• Project Tasks
Act as the SME for all Office 365 Technology related elements of a project
Work together with Management in all relevant project deliverables

5+ years in relevant Office 365 Technology-related administration and development.Relevant Bachelor's degree preferred.